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14 Full time, Call / Contact Centres jobs in Bromsgrove

Traffic Signal Incident S...

£46030-£52120

National Highways, Birmingham

  • Full time
  • Permanent

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Posted 1 day ago, 27 Feb

Business Administrator

£25000

Virgin Media, Birmingham

  • Full time
  • Temporary

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Posted 5 days ago, 23 Feb

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RTX Corporation, Solihull

  • Full time
  • Temporary

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Posted 6 days ago, 22 Feb

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Traffic Signal Incident Specialist

£46030-£52120

National Highways, Birmingham

  • Onsite working
  • Full time
  • Permanent

Posted 1 day ago, 27 Feb

Job ref: 6145bc2415824d51874a07909592f4d4

Full Job Description

We have an exciting, unique opportunity for an experienced traffic control systems and technology specialist to join our Technology Operations Centre (TOC) in National Highways' Operational Control Division. Traffic signals make up a vital part of our vast operational roadside technology assets, which are crucial to maintaining a safe and reliable road network and improving the customer experience. As a Traffic Signal Incident Specialist, you will be a 'go-to' point of contact and systems expert in the TOC, leading and coordinating responses to technology incidents related to traffic signal faults using the YUNEX UTC system. In this newly created role (which will be known internally as a UTC Incident Specialist), you will be responsible for:

  • Leading the incident management process for traffic signal faults, using specialist knowledge of the service and the software tool Yunex UTC.
  • Investigating and determining appropriate actions for traffic signals faults, including remotely resolving faults where possible.
  • Using the UTC System to determine root causes and appropriate actions for complex, reoccurring, and intermittent faults.
  • Providing specialist advice to colleagues in the Technology Operations Centre and being the escalation point for traffic signals faults and issues.
  • Developing and supporting the wider team in building knowledge and understanding of traffic signal faults, including use of UTC and other tools e.g. Stratos.

    Excellent understanding and experience of monitoring, reporting and managing traffic signal faults and how they are resolved.
  • Strong knowledge and experience of working with traffic control incident systems; experience of using YUNEX UTC system is essential.
  • Proven ability to work collaboratively with other stakeholders (e.g. traffic signal contractors) to resolve technology faults.
  • Ability to translate and communicate accurate information to both technical and non-technical stakeholders / users.
  • Proven ability in developing and maintaining processes and procedures.

    Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
  • Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

    External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds. Why you should join us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation. A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home. Please wait until the interview stage before asking us about flexibility, and we will explore what is possible. Our benefits package
  • Our total reward package includes basic salary, the potential for a performance related bonus
  • Contributory pension scheme with employer contribution of up to 10%
  • Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
  • Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
  • Life assurance of 4 times annual salary
  • Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
  • A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
  • Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience
  • And we are
  • Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
  • Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
  • Community friendly - offering paid leave to volunteer, 3 days basic/year
  • If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:
  • Right to work check
  • 3 year employment history references
  • DBS criminal record check
  • Social media and adverse journalism check
  • Driving licence check (if applicable)
  • Fit to work questionnaire (for all), followed by a medical check (if applicable)
  • Qualifications and/or professional membership check (if applicable)
  • Facebook

Direct job link

www.jobs24.co.uk/job/traffic-signal-incident-specialist-124690587
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