3 Call / Contact Centres jobs in Brownhills, Shropshire

Customer Service Advisor

£29869

Shropshire, Shrewsbury, Shropshire

  • Full time
  • Temporary

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Posted 1 week ago, 25 Jan

Player Protection Analyst

£27000

Livescore Group Limited, Stoke-upon-Trent, City of Stoke-on-Trent

  • Full time
  • Temporary

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Posted 2 weeks ago, 18 Jan

Customer Service Advisor ...

£23878

Concentrix Ltd, Can be based anywhere.

  • Full time
  • Permanent

Apply on company site

Posted 2 weeks ago, 15 Jan

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Call / Contact Centres jobs Brownhills, Shropshire

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Customer Service Advisor

£29869

Shropshire, Shrewsbury, Shropshire

  • Onsite working
  • Full time
  • Temporary

Posted 1 week ago, 25 Jan

Job ref: 09568a6d47e2497abc383d4ea32355d7

Full Job Description

Opus People Solutions is recruiting on behalf of Shropshire County Council. We are seeking a dedicated Customer Service Advisor to join their team. This role plays a vital part in providing support to our service users through scheduled remote video virtual care calls.As a Virtual Care Contact Officer, you will be responsible for conducting scheduled video calls with service users, assisting them in daily tasks such as mealtimes, personal care, and medication management. You will monitor user interactions and ensure they acknowledge prompts, following appropriate escalation processes when necessary., Conduct scheduled remote video care calls with service users.

- Prompt users to undertake daily tasks and monitor their responses in real-time.

- Maintain accurate records of customer interactions using the appropriate systems.

- Liaise with Social Workers, partners, and provider organizations to discuss user needs.

- Handle sensitive and potentially distressing content with professionalism and empathy.

- Ensure all clients are treated with respect, dignity, and understanding.

- Keep up-to-date with available services for effective signposting and personal knowledge development.

Experience in a care, support, or customer service role is preferred.

- Excellent communication and interpersonal skills.

- Ability to remain calm and professional in challenging situations.

- Strong organizational skills and attention to detail for accurate record-keeping.

- Proficiency in using computer systems and video conferencing technology.

- Knowledge of local support services and resources is an advantage.
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Direct job link

www.jobs24.co.uk/job/customer-service-advisor-124521734

About this company

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