39 Call / Contact Centres jobs in Camden Town, Greater London

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status., We're looking for a short term contractor to join us for around 5 months as the Internal Communications Manager, in which you will play a pivotal role in executing Ocado's internal communications strategy, reaching a global audience across multiple sites and countries. In this role, you'll collaborate closely with stakeholders to provide expert guidance on communication strategies and approaches. You will also be responsible for enhancing our channel infrastructure, refining evaluation processes, and spearheading change programs and campaigns aimed at improving the overall employee experience. Reporting to the Head of you will manage and mentor an Internal Communications Specialist, ensuring the team delivers impactful and cohesive communication initiatives. Please Note: We offer a hybrid work environment, requiring at least two days in the office each week. This position is located at our Head Office in Trident Place, Hatfield. What you will be doing

• Acting as a trusted advisor to colleagues, including senior leaders, being a sounding board and providing advice, coaching and constructively challenging as appropriate
• Leading on communication strategies, considering global communication requirements including timezone, language and cultural difference.
• Utilising analytical approach to include evidence-based best practice comms and engagement techniques and diagnosis of current state: people's perceptions,concerns and needs
• Applying continuous improvement to communications and channels, informed by insights and metrics to measure sentiment, engagement and colleague involvement.
• Sharing best practice with the internal communications team and stakeholders across the business, to improve the success of engagement with our channels and employee campaigns.
• Managing an annual campaign plan to energise and engage employees in our business success, to drive Partner success and support our people agenda
• Writing and editing content for delivering across all channels, in collaboration with stakeholders and team members.
• Coaching key stakeholders in effective content creation and conversation opportunities/ techniques; encouraging the use of storytelling as a communication technique at all levels and ensuring shared understanding of content standards.
• Championing User Generated Content (UGC), promoting a culture of co-creation and colleague involvement
  
  A proven track record as an effective Internal Communications Manager with a solid portfolio of employee facing campaign work.
• Analytical mindset and ability to diagnose situations, research and apply knowledge, develop solutions and implement recommendations.
• Ability to distil relevant theory and present simple and relatable recommendations to underpin strategy development.
• Understanding of role of line managers in the communications mix and processes
• Established experience of creating and executing a channel strategy including digital social channels
• First class understanding of developing trends in digital internal communications and engagement
• Experience writing various forms of engaging content inc. short form
• Experience of influencing colleagues and senior stakeholders and 'pitching' ideas for development
  
  Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.
• 30 days 'working from anywhere in the world' policy
• Wellbeing support through dedicated apps and an Employee Assistance Programme
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Generous Private Medical Insurance (within the first month of joining!)
• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
• 22 weeks paid maternity/primary parent leave and 6 weeks paid paternity leave (once relevant service requirements complete)
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Free shuttle bus to and from Hatfield Train Station to the Hatfield offices
• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
• Opportunity to participate in Sharesave and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees (within the first month of joining!