3 Call / Contact Centres jobs in Charlbury, Oxfordshire

Escalation Resolution Ass...

Salary not available. View on company website.

TripAdvisor, Oxford

  • Full time
  • Permanent

Apply on company site

Posted 5 days ago, 1 Feb

PLM Support Engineer

Salary not available. View on company website.

Williams Racing, Grove, Oxfordshire

  • Full time
  • Permanent

Apply on company site

Posted 1 weeks ago, 29 Jan

Service Desk Analyst

£36616

University of Oxford, Oxford

  • Full time
  • Temporary

Apply on company site

Posted 2 weeks ago, 23 Jan

Get new jobs for this search by email

Call / Contact Centres jobs Charlbury, Oxfordshire

Close

Escalation Resolution Associate (Spanish) Oxford

Salary not available. View on company website.

TripAdvisor, Oxford

  • Remote working
  • Full time
  • Permanent

Posted 5 days ago, 1 Feb

Job ref: f4450ea66dde45b99150f0715a3c872c

Full Job Description

Escalation Resolution Associate (Spanish) Oxford

Company: Tripadvisor

Location: Oxford

Type: Permanent, Full-time

Posted: 2 hours ago

About Viator:

Viator is a Tripadvisor company that makes it easy to find and book something you'll love to do. With an industry leading selection of high-quality experiences, Viator gives millions of travellers a month something new to discover, both near and far from home.

We believe that we are better together, and at Viator we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Viator, we want you to bring your unique identities, abilities and experiences, so we can collectively revolutionise travel and together find the good out there.

Location:

Oxford (Spanish speaker)

Hybrid:

3 times per week office attendance for day shifts, late/evening shifts will be home based.

Working Hours:

37.5 per week, ability to work any 8hr shift Monday to Sunday, with home working for late shifts. We operate a 24hrs 7 days week environment; shift assigned to you may require that you work over weekends and public holidays.

Basis Requirements:

  • Must be fluent in Spanish
  • Minimum broadband connections of 25MB download speed and 10MB upload speed using a hard-wire Ethernet internet connection (no Wi-Fi). Proof of connectivity will be required.
  • A minimum of six months of experience in Customer Service in an office/call centre setting.
  • Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable.
  • Good command of English (verbal and written).
  • Typing, phone, and computer navigation skills.
  • Ability to cope well in a high pressure environment while maintaining high quality outputs.
  • Flexibility in work hours based on scheduling needs and customer demands.

What you'll do:

As an Escalation Resolution Associate (Spanish) you will be responsible for supporting our customers by resolving their queries through phone chat and email contacts, ensuring the highest delivery of customer satisfaction. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment.

If you are a people person and can deliver great customer service, this role is for you.

Additional Required Skills:

  • Customer Focus
  • Ability to empathise with and prioritise customer needs
  • Uphold company values and respect every customer
  • Exude patience and ownership with each customer
  • Ability to resolve conflicts and set appropriate expectations with customers
  • Ability to determine customer needs and provide appropriate solutions
  • Excellent time management skills with the ability to prioritise essential tasks

Communication Skills:

  • Ability to communicate clearly and concisely with both external customers and coworkers
  • Ability to document customer account activities thoroughly and concisely
  • Comprehension skills - ability to clearly understand and respond appropriately to the issues that customers present
  • Composition skills - ability to consistently compose a grammatically correct concise, and accurate written response to customer issues

Problem Solving Skills:

  • Ability to approach problems logically and with good judgement to ensure the appropriate customer outcome
  • Ability to make appropriate decisions on behalf of the customer quickly and effectively
  • Desire to continually learn
  • Solution oriented and self-motivated
  • Ability to effectively prioritise work time to ensure efficiency

Preferred qualifications:

  • Ideally you will have previous call centre customer service experience
  • Experience delivering service through multiple channels including phone, email, chat, video calls or service through social media would also be desirable
  • A minimum of six months of experience handling escalated contacts with legal, regulatory, Governmental and/or PR implications

#LI-JACOB

#LI-VIATOR


#s1-Gen

A minimum of six months of experience in Customer Service in an office/call centre setting Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable Good command of English (verbal and written) Typing, phone, and computer navigation skills Ability to cope well in a high pressure environment while maintaining high quality outputs Flexibility in work hours based on scheduling needs and customer demands What you'll do: As an Escalation Resolution Associate (Spanish) you will be responsible for supporting our customers by resolving their queries through phone chat and email contacts, ensuring the highest delivery of customer satisfaction. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment. If you are a people person and can deliver great customer service, this role is for you Additional Required Skills: Customer Focus Ability to empathise with and prioritise customer needs Uphold company values and respect every customer Exude patience and ownership with each customer Ability to resolve conflicts and set appropriate expectations with customers' Ability to determine customer needs and provide appropriate solutions Excellent time management skills with the ability to prioritise essential tasks Communication Skills: Ability to communicate clearly and concisely with both external customers and coworkers Ability to document customer account activities thoroughly and concisely Comprehension skills - ability to clearly understand and respond appropriately to the issues that customers present Composition skills - ability to consistently compose a grammatically correct concise, and accurate written response to customer issues Problem Solving Skills: Ability to approach problems logically and with good judgement to ensure the appropriate customer outcome Ability to make appropriate decisions on behalf of the customer quickly and effectively Desire to continually learn Solution oriented and self-motivated Ability to effectively prioritise work time to ensure efficiency Preferred qualifications: Ideally you will have previous call centre customer service experience Experience delivering service through multiple channels including phone, email, chat, video calls or service through social media would also be desirable A minimum of six months of experience handling escalated contacts with legal, regulatory, Governmental and/or PR implications

Viator is a Tripadvisor company that makes it easy to find and book something you'll love to do. With an industry leading selection of high-quality experiences, Viator gives millions of travellers a month something new to discover, both near and far from home. We believe that we are better together, and at Viator we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Viator, we want you to bring your unique identities, abilities and experiences, so we can collectively revolutionise travel and together find the good out there.

Hybrid: 3 times per week office attendance for day shifts, late/evening shifts will be home based. Working Hours: 37.5 per week, ability to work any 8hr shift Monday to Sunday, with home working for late shifts. We operate a 24hrs 7 days week environment; shift assigned to you may require that you work over weekends and public holidays Basis Requirements:
  • Must be fluent in Spanish
  • Facebook

Direct job link

www.jobs24.co.uk/job/escalation-resolution-associate-spanish-oxford-124561628

About this company

Displaying results 1 to 3 of 3 found
Jobs by core skill

Call / Contact Centres

Call / Contact Centres jobs by area

Call / Contact Centres jobs in Abingdon-on-Thames

Call / Contact Centres jobs in Andover

Call / Contact Centres jobs in Ashford

Call / Contact Centres jobs in Aylesbury

Call / Contact Centres jobs in Banbury

Call / Contact Centres jobs in Basingstoke

Call / Contact Centres jobs in Benson

Call / Contact Centres jobs in Bicester

Call / Contact Centres jobs in Bracknell

Call / Contact Centres jobs in Brighton and Hove

Call / Contact Centres jobs in Burford

Call / Contact Centres jobs in Canterbury

Call / Contact Centres jobs in Carterton

Call / Contact Centres jobs in Charlbury

Call / Contact Centres jobs in Chatham

Call / Contact Centres jobs in Chipping Norton

Call / Contact Centres jobs in City of London

Call / Contact Centres jobs in Clacton-on-Sea

Call / Contact Centres jobs in Crawley

Call / Contact Centres jobs in Dartford

Call / Contact Centres jobs in Didcot

Call / Contact Centres jobs in Eastbourne

Call / Contact Centres jobs in Eastleigh

Call / Contact Centres jobs in Eynsham

Call / Contact Centres jobs in Fareham

Call / Contact Centres jobs in Faringdon

Call / Contact Centres jobs in Grove

Call / Contact Centres jobs in Guildford

Call / Contact Centres jobs in Hastings

Call / Contact Centres jobs in Henley-on-Thames

Call / Contact Centres jobs in High Wycombe

Call / Contact Centres jobs in Hythe

Call / Contact Centres jobs in Kidlington

Call / Contact Centres jobs in Luton

Call / Contact Centres jobs in Maidstone

Call / Contact Centres jobs in Milton Keynes

Call / Contact Centres jobs in Oxford

Call / Contact Centres jobs in Peacehaven

Call / Contact Centres jobs in Portsmouth

Call / Contact Centres jobs in Rayleigh

Call / Contact Centres jobs in Reading

Call / Contact Centres jobs in Romsey

Call / Contact Centres jobs in Ryde

Call / Contact Centres jobs in Sevenoaks

Call / Contact Centres jobs in Shanklin

Call / Contact Centres jobs in Shoreham-by-Sea

Call / Contact Centres jobs in Slough

Call / Contact Centres jobs in Southampton

Call / Contact Centres jobs in Thame

Call / Contact Centres jobs in Wallingford

Call / Contact Centres jobs in Wantage

Call / Contact Centres jobs in Winchester

Call / Contact Centres jobs in Witney

Call / Contact Centres jobs in Woking

Call / Contact Centres jobs in Woodstock

Call / Contact Centres jobs in Worthing