10 Call / Contact Centres jobs in Dudley, North Tyneside

Service Desk Executive

Salary not available. View on company website.

Daisy Communications Limited, Prudhoe, Northumberland

  • Full time
  • Permanent

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Posted today, 31 Jan

Alarm Receiving Centre Te...

£29000

Verisure, West Moor, North Tyneside

  • Full time
  • Permanent

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Posted 1 day ago, 30 Jan

Renewal Representative

Salary not available. View on company website.

The Sage Group plc, Newcastle upon Tyne

  • Full time
  • Permanent

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Posted 2 days ago, 29 Jan

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Call / Contact Centres jobs Dudley, North Tyneside

Data Analyst Apprentice

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Back 2 Work Complete Training, Beaconhill Grange, Northumberland

  • Full time
  • Permanent

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Posted 6 days ago, 25 Jan

Data Analyst Apprentice

Salary not available. View on company website.

Back 2 Work Complete Training, Preston, North Tyneside

  • Full time
  • Permanent

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Posted 6 days ago, 25 Jan

Customer Support Manager ...

Salary Not Specified

LeoVegas Group, Newcastle upon Tyne

  • Full time
  • Permanent

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Posted 1 week ago, 24 Jan

Customer Service Advisor

Salary Not Specified

Sitel, Battle Field, Newcastle upon Tyne

  • Full time
  • Temporary

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Posted 1 weeks ago, 22 Jan

Customer Care Call Adviso...

£24500

Verisure, West Moor, North Tyneside

  • Full time
  • Permanent

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Posted 2 weeks ago, 16 Jan

Collections Advisor

£24500

Verisure, West Moor, North Tyneside

  • Full time
  • Permanent

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Posted 2 weeks ago, 16 Jan

Customer Service Advisor ...

£23878

Concentrix Ltd, Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 weeks ago, 15 Jan
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Service Desk Executive

Salary not available. View on company website.

Daisy Communications Limited, Prudhoe, Northumberland

  • Onsite working
  • Full time
  • Permanent

Posted today, 31 Jan

Job ref: fa25572b30d341eab4c5e903751e58cb

Full Job Description

As a Service Desk Executive, you play a pivotal role in delivering exceptional service to Daisy's high-profile, mid-market customer base. Taking full ownership of customer queries, you proactively manage service delivery and seek out opportunities for improvement. You serve as the first point of contact for various service queries, including account enquiries, billing, provisioning, technical issues, and more. Additionally, you build and maintain strong relationships with internal and external stakeholders, collaborating across departments to ensure accurate and timely resolution of service requests, thereby reinforcing our commitment to excellence in service delivery, Customer Support:

  • Provide exceptional customer support via phone, email, and other communication channels.
  • Address customer inquiries, troubleshoot technical issues, and provide timely resolutions.
  • Ensure customer satisfaction by understanding and meeting their needs effectively
  • Incident Management:
  • Manage incident tickets and prioritise them based on severity and impact.
  • Work with technical teams to resolve customer-reported issues within agreed SLAs.
  • Communicate updates to customers regarding the status of their reported incidents.
  • Service Termination and Modifications:
  • Process service terminations, upgrades, downgrades, and other modifications as requested by customers.
  • Obtain necessary approvals and ensure accurate documentation of service changes.
  • Coordinate with internal departments and external vendors to implement service modifications smoothly.
  • Billing and Account Management:
  • Review and resolve billing discrepancies, account inquiries, and contract-related issues.
  • Ensure accurate billing and invoicing for customers and address any billing queries promptly.
  • Maintain customer account information and update records as needed.
  • Customer Escalations:
  • Handle customer escalations with professionalism and empathy.
  • Investigate escalated issues thoroughly, identify root causes, and provide appropriate solutions.
  • Communicate resolutions to customers in a timely manner, ensuring their concerns are addressed satisfactorily.
  • Technical Assistance and Troubleshooting:
  • Provide technical assistance to customers on telecom products, services, and equipment.
  • Troubleshoot network connectivity issues, device configurations, and other technical challenges.
  • Escalate complex technical issues to specialised support teams for further investigation and resolution.
  • Facebook

Direct job link

www.jobs24.co.uk/job/service-desk-executive-124553044

About this company

Daisy Communications Limited

View full company profile
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