Service Delivery Advisor
SARIA Ltd, Doncaster
- Full time
- Permanent
Apply on company site
French Speaking Technical...
Future plc, Newark-on-Trent, Nottinghamshire
- Full time
- Permanent
Apply on company site
Posted 1 week ago, 5 Feb
Job ref: 035d9294d4cd48c7b529269d0edc35c8
Full Job Description
As a Service Delivery Advisor your duties and responsibilities will vary based on the Company's requirements but will include:
+ Manage enquiries and queries via telephone and e-mail.
+ Manage the customer account database; data entry, analysis, and customer KPI reporting.
+ Provide administrative support to the Commercial & Logistics Team.
+ Respond to complaints received from customers & follow-up service issues.
+ Provide out-of-hours support on a Rota basis, which is paid additional to basic salary.
+ Manage sales enquiries and fielding and forward them to the relevant salesperson.
+ Complete supplier compliance questionnaires and ongoing management.
+ Build strong relationships with both internal and external customers.
+ Provide a sales support function for the ReFood sales team.
+ Good formal education.
+ Experienced in customer service and sales office environments.
+ Ability to prioritize workload to ensure quick responses.
+ Use your own initiative to resolve issues and be reactive.
+ Be able to engage with customers and build strong, commercial relationships across a range of organisations and contact levels.
+ Be commercially astute, business aware and financially literate.
+ Good written and verbal communication and IT skills - must be proficient with MS Office, particularly Excel and Word.
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