5 Full time, Call / Contact Centres jobs in Henley-on-thames, Oxfordshire

We have an opportunity for a Savings Administration Team Leader to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. We pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers. You will play an important role where you will provide a customer centric approach to operational processes, with the drive to provide a top-tier service to our Savings customers. You will line manage, lead, coach and guide the Savings Administration team and you will also be responsible for the allocation of resources to ensure there is optimum coverage for administration processes, as well as regulatory process oversight and monitoring the effectiveness of administration tasks. You will demonstrate a high level of professionalism whilst adhering to good industry practice and compliance to regulations. Key accountabilities will include:

• Lead and manage the administration team, including resource planning, task allocation, and performance monitoring
• Identify training needs and implement relevant programs
• Ensure effective communication, record-keeping, and compliance with regulations
• Handle escalated inquiries and oversee third-party processes and supplier management
• Coordinate stakeholder communications and support overall company objectives
This role is based in our Basingstoke office and is full time, Monday to Friday, 09:00 to 17:30. Please note we do offer some hybrid working which will be discussed during the interview process. What we are looking for in you… What is important to us is that you have experience in leading and line managing the daily running of an administration team, including effective resource planning, forecasting and work allocation. You will ensure that relevant communications, procedures, records and data are updated and recorded accordingly. What is equally important is that you have demonstrable experience reviewing and identifying training needs as well as ensuring the team adhere to data protection regulations, compliance in business practices and actively promote FCA regulation (such as TCF). You will obtain and develop up to date knowledge of industry developments and regulations as well as working with stakeholders on the delivery of key client communications and support other business areas in meeting company objectives.

As well as a competitive salary, we offer an annual performance related bonus (up to 10% of base salary) based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering. Wellbeing is also high on our agenda, and we offer healthcare benefits through Equipsme. In addition, all colleagues have free access to TELUS Health EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that's not enough, we also offer season ticket travel loans (if applicable). Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The Place To Work!