7 Call / Contact Centres jobs in Hythe, Hampshire

Field Support Executive

Salary not available. View on company website.

Bluecrest Wellness, Stamshaw, City of Portsmouth

  • Full time
  • Permanent

Apply on company site

Posted 3 days ago, 9 Feb

Individual Placement and ...

Salary not available. View on company website.

Solent Mind, Calmore, New Forest

  • Part time
  • Permanent

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Posted 6 days ago, 6 Feb

Process Improvement VIE

Salary not available. View on company website.

Safran, Segensworth, Hampshire

  • Full time
  • Permanent

Apply on company site

Posted 1 week ago, 5 Feb

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Call / Contact Centres jobs Hythe, Hampshire

Housing Triage Officer

Salary not available. View on company website.

Portsmouth City Council, Portsmouth

  • Full time
  • Permanent

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Posted 1 weeks ago, 4 Feb

Customer Care Advisor

Salary not available. View on company website.

TEAM Inc., Ringwood, Hampshire

  • Full time
  • Temporary

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Posted 1 weeks ago, 30 Jan

Technical Sales Advisor

Salary not available. View on company website.

Wolseley, North Stoneham, Eastleigh

  • Full time
  • Permanent

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Posted 2 weeks ago, 25 Jan

Customer Service Advisor ...

Salary not available. View on company website.

TEAM Inc., Ringwood, Hampshire

  • Full time
  • Temporary

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Posted 2 weeks ago, 25 Jan
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Field Support Executive

Salary not available. View on company website.

Bluecrest Wellness, Stamshaw, City of Portsmouth

  • Remote working
  • Full time
  • Permanent

Posted 3 days ago, 9 Feb

Job ref: 1dc805f3b4674ca9a3740e1104e5c5d5

Full Job Description

  • After qualifying period & subject to terms and conditions and/or eligibility.
  • You'll be responsible for…
  • Using key business systems to manage tickets raised by the Field Team and respond in a timely manner in line with agreed SLA's
  • Managing the Field Support telephone line and click to chat function, to ensure that all queries are dealt with as soon as they arise
  • Organising own workloads and priorities on a day-to-day basis
  • Researching and answering all queries, liaising with other departments if required and take appropriate action
  • Booking hotel accommodation for the Field Team working towards agreed KPI's to minimise costs
  • Working closely with the results team to proactively chase and update any outstanding
  • Biometrics and ECG Results that occur and highlight potential trends to the HAS Managers so that further training can be provided
  • Liaising effectively with relevant team members to ensure smooth running clinics
  • Assisting with rota requests and/or cancellations/reschedules and sickness cover supporting the Resource Planner
  • Reviewing timesheets and expenses. Ensure that these have been completed and approved
  • Supporting HAS Managers through note taking on key investigations and disciplinary meetings
  • Taking full responsibility for regularly updating own knowledge against all field regulations, company products, processes, and procedures
  • There may be on call requirements for this role
  • The Hours
  • Full time - 37.5 hours per week total
  • Permanent
  • Hybrid - minimum of 1-2 days in our Worthing Head Office per week
  • Able to work any days between Monday to Sunday
  • Able to work any times between 6am and 10pm
  • Currently the rota for this role is either 7am - 5pm or 11am - 9pm (this will be during the weekdays), weekends will be 8am - 6pm. Please note these hours could change based on rota/role requirements

    To be successful in this role, we'd like you to be able to demonstrate some of the following key skills, knowledge experience or behaviours..
  • Excellent planning and organisation
  • Prior experience using Microsoft Office Applications - Excel in particular, and strong computer literacy
  • Strong communication with the ability to provide clear and concise feedback
  • Be a natural conversationalist
  • Be able to communicate confidently both over the phone and in person
  • Great listening skills
  • The ability to work in pressurised situations
  • Be responsible by nature, and be able to take accountability for your actions
  • Extensive customer service experience

    Join Abbie, Issy, Tara, Zoe - under the guidance of our Field Support Manager, Kyla - and become an integral part of our Field Support team. Your hard work and contributions will play a key role in the overall administrative support of our teams out in the Field, enabling them to deliver exceptional standards of care. As a team, you will be responsible for meeting all team priorities and ensuring confidentiality and other controls are maintained.
  • On the surface, we pride ourselves on being a team that manages multiple priorities and workloads without compromising on overall quality. Under the surface, we are a collaborative and supportive group that work well together and like to have fun whilst achieving our goals. If you're ready to make a meaningful impact, we'd love to have you on board. What we can offer you in return
  • A competitive salary of £26,000 per year
  • Annual performance based bonus of £3,000 per year (paid quarterly)
  • Four free Health Assessments per year, which can be used by yourself, family or friends
  • A further 50% off any additional testing
  • 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days - plus bank holidays on top!
  • Sophos@Home protection
  • EAP Scheme
  • Company sick pay scheme
  • Enhanced family leave
  • Life Insurance
  • Employee referral bonus scheme of up to £1,000
  • Matched company pension (up to 5% or up to capped amount)
  • Cycle to Work Scheme
  • Employee Charity Sponsorship Scheme
  • Discounted Gym Membership
  • Home office allowance - yearly allowance of £130 to make working from home more comfortable!
  • Facebook

Direct job link

www.jobs24.co.uk/job/field-support-executive-124602125
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