15 Full time, Call / Contact Centres jobs in Leigh, Wigan

We are Tandem - Where impact meets innovation Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share all while nurturing our planet, our people and our customers. As one of Europes fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future. Financial Crime Operations (FC Ops) Were building an amazing, centralised department and were looking for an ambitious and purpose-driven Fraud Prevention Officer to join us. You will be working in the Financial Crime Operations (FC Ops) department, reporting to the Financial Crime Assistant Manager. The department is in an exciting transformation phase, where FC Ops are creating a first line centralised function that will support all products offered by Tandem. This expansion will provide the successful candidate with opportunities to grow and develop as the department matures. What you will be working on: Reviewing, assessing and taking appropriate action in relation to fraud intelligence alerts. Conducting both origination and post-origination fraud investigations and taking ownership of resultant actions. Interacting with fraud prevention industry tools and organisations. Analysing processes and controls, making recommendations for optimisation. Providing SME support to colleagues within the department and the wider business, through feedback, advice and training activities. Supporting other functions in FC Ops where required., Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.

Minimum of 3 years experience in financial crime or fraud prevention roles within FCA/PRA-regulated financial services firms. Understanding and hold working knowledge of key legislation, regulatory bodies and best practice across the financial crime space. Comprehensive understanding of a customer life cycle for various financial products to include savings and lending. Strong risk management skills, which can be adapted, in line with the business risk-appetites. A deep understanding of industry recognised fraud prevention tools and case management systems. Dedication to personal development, including a desire to explore professional qualifications in financial crime (e.g. ICA/ACAMS/CFE.) Ability to analyse information to make informed and well-balanced judgements, and accurately document rationales. Qualities we look for: A passion for championing the customer. Motivated by purpose-led organisations. High levels of personal and professional integrity. Inquisitive and analytical nature with a strong attention to detail, and a willingness to challenge. Adaptable and flexible. Goal orientated. Ability to work independently and as part of a team. A very strong work ethic and a focus on delivery. Excellent communication skills, both oral and written.

Job Title: Fraud Prevention OfficerWorking Pattern: 36.25 hours per week, Monday to Friday (09:00-17:00, with a 45 minute lunch break)Salary: Up to 35,000 and up to 20% bonus and benefitsLocation: Flexible Embrace fully remote or hybrid work from any of our vibrant UK offices in London, Cardiff, Durham, Manchester, or Blackpool., Rewards that reflect your value, whats in it for you? At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us: 25 days annual leave plus 8 days Bank Holiday An additional day off for a celebration day including, but not limited to, birthdays, weddings, religious holidays, graduations etc Buy or sell up to 5 days holiday a year Healthcare cash plan through Westfield Health worth a minimum of 750 per year Electric Vehicle salary sacrifice scheme Cycle to Work salary sacrifice scheme and a free helmet Salary sacrifice Pension contribution

• , 4% employee contributions matched with 4% Tandem contribution (Subject to salary eligibility)
Smart Tech scheme (buy goods with 0% interest) 10% discount on solar panels Tandem Hub for treats, cash back and discounts on UK retailers 2 days per year paid volunteering Free cereal, snacks and drinks in all offices Quarterly team social budgets Our Green Deal: Your Impact Amplified A little welcome gift from us to you, well plant a tree in the Tandem Grove and you can enter into our Green Deal below: Volunteer 2 days a year for charity > receive an early Friday finish Raise 200 per annum for charity > Tandem provide PR and marketing support Have renewable energy at home > receive an additional 1 day annual leave Drive an electric car > receive 500 towards a home charger