1 Call / Contact Centres jobs in Luton, Devon

We are currently looking for a friendly, enthusiastic, and motivated individual to join theResource Operations Centre (ROC) team in Exeter. No previous experience is necessary as full training will be provided!, All our Lead Schedulers join us on a 12-month training programme which ensures robust training and support for all of our colleagues. The post holder will need to be organised, reliable, able to prioritise and adaptable to be able to support the office. ROC Lead Schedulers are responsible for delivering resourcing services to the Trust. This includes planning Relief shifts, processing annual leave requests and allocating annual leave to keep us in line with our KPIs. We manage all sickness calls for the Trust, book specified training days for operational colleagues and support our colleagues with shift swap requests, overtime requests and many other general queries which are managed through numerous Outlook email accounts. Not only do we support our Trust colleagues on a daily basis but we also support our Paramedic students and ensure each student has a Mentor to work with. Lead Schedulers also maintain, administer and oversee the Global Rostering System (GRS) for the management of resources and fleet, and the co-ordination of personnel records, rota patterns and abstractions; including the handling of sensitive and confidential information. This will include testing and roll out of software updates, providing help facilities and being responsible for information and records. The ROC is responsible for facilitating the operational needs of the service and considering the requirements of Trust employees whilst strictly adhering to Trust Policy, SOP and relevant legislation.

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core. The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you. In return we will equip you with the skills and resources you need to thrive in your role. You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

• Working on a rota that provides rest days on weekdays and the possibility of being able to swap shifts.
• Basic salary range of £25,147 to £27,596 plus unsocial hours pay enhancements.
• Flexible Overtime opportunities
• Annual leave starting at 262.5 hours (approx. 7 weeks) per year, up to a maximum of 307.5 hours (approx. 8.2 weeks)
• Flexible working opportunities
• NHS pension scheme
• Employee Assistance programme
• Wellbeing Support programs
• Full training for the role
• Opportunities for on-going personal and professional development
• Future Career Opportunities across the South West
• Access to the National Apprenticeship Programme for fully funded work-based higher education, up to degree level
• Access to Unison, the UK's largest public services Trade Union
• Staff Discounts from large national retailers to local businesses in a wide range of categories including food and drink, holidays, cars, days out, fashion, gifts, home essentials, insurance, phones and many more!