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3 Full time, Call / Contact Centres jobs in Malvern Link, Malvern Hills

Contact Centre Coordinato...

Salary not available. View on company website.

Millbrook Healthcare, Worcester

  • Full time
  • Temporary

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Posted 1 week ago, 20 Feb

Root Cause Analysis Speci...

Salary not available. View on company website.

AFH Wealth Management, Stoke Pound, Worcestershire

  • Full time
  • Permanent

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Posted 1 weeks ago, 19 Feb

Outbound Customer Service...

Salary not available. View on company website.

Key Group, Hempsted, Gloucester

  • Full time
  • Permanent

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Posted 2 weeks ago, 12 Feb

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Full time Call / Contact Centres jobs Malvern Link, Malvern Hills

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Contact Centre Coordinator (Nights)

Salary not available. View on company website.

Millbrook Healthcare, Worcester

  • Onsite working
  • Full time
  • Temporary

Posted 1 week ago, 20 Feb

Job ref: 82dc883e33c349cd956bb8a2185ca6da

Full Job Description

At Livity Life, part of Millbrook Healthcare Group, we're leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the very best care experience. We have an exciting opportunity for a Fixed Term - Contact Centre Coordinator to cover nights within our Worcester TEC Contact Centre. This is an excellent development opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare Group work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users' care technology needs all the way through to the installation, maintenance and review of technology equipment. What will this role involve?

  • Answering inbound calls within a timely manner and updating care records accordingly to ensure the welfare of service users
  • Triage calls and refer to relevant agencies and services as appropriate.
  • Responsible for the efficient mobilisation of responder/emergency services where appropriate
  • Carry out well-being and other scheduled outbound service user calls as required
  • Delivering remote care, support and coordination in line with co-produced plans, providing reassurance to service user
  • Responsible for the prioritisation of all alerts and notifications, working autonomously to provide proactive and reactive
  • support, ensuring the appropriate escalation pathways are followed
  • Raising and reporting equipment repairs and requirements through contact with the relevant Service Centre

    Previous customer service experience is preferred
  • Strong communication skills including an excellent telephone manner
  • Proven ability to quickly understand and adapt to service user/customer needs and communicate in a caring and respectful way
  • Strong organisational skills
  • Computer literate with a good working knowledge of Microsoft Office

    A rotating shift pattern
  • Up to 33 days holiday (including bank holidays)
  • Company Pension Scheme
  • Life Assurance
  • A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlet
  • Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way. Care and respect for our colleagues and service users Accountable and proud Ready to learn and grow Enhance our service users' lives Socially responsible, ethical and transparent This role involves working in a regulated activity and may be subject to a DBS disclosure and social media check.
  • Facebook

Direct job link

www.jobs24.co.uk/job/contact-centre-coordinator-nights-124656392

About this company

Millbrook Healthcare

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