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BUUK Infrastructure - Customer Service
Salary not available. View on company website.
BUUK Infrastructure, Cardiff
- Remote working
- Full time
- Apprenticeship programme
Posted today, 20 Feb
Job ref: 23e63d86b7264a408952e212c0b5f9ac
Full Job Description
The apprenticeship will offer development and understanding of the Energy and Utility industries, including specific work undertaken by the Retail department and how this work fits in with the rest of BUUK. In doing so, it will allow for core business acumen and skills to be developed. Training will be provided at the start of each cycle and throughout the internship to ensure expectations are clear and continual personal development can be achieved. There will be provision of support and guidance throughout the apprenticeship.
- Support for Service Requests: Assist with arranging engineer appointments and processing service requests.
- System Checks: Perform automated system checks to help streamline customer orders.
- Customer Updates: Contact customers with updates at key stages of their service journey, maintaining accurate records.
- Administrative Support: Order and despatch equipment to customers, ensuring timely updates to relevant teams.
- Data Management: Maintain and update customer records with accuracy and attention to detail.
- Collaboration: Work closely with multiple departments and stakeholders to ensure tasks are completed efficiently.
- Monitoring and Reporting: Support the team by identifying areas for improvement in processes and tools, sharing feedback with management.
- Any other duties as required by the manager. Over a 12 - 24-month apprenticeship, you will be engaging in a cycle of varying Customer Service work, undertaking responsibilities across brands, developing a solid understanding of processes and functions across the industry and BUUK businesses. We are looking for a passionate, enthusiastic, and dedicated person, who recognises the importance of self-development, is keen to gain experience, eager to learn key business skills and knowledge of the industries in which BUUK operate in, but most of all is excited to kick start their career in a business environment Our modern contact centre office is based in the centre of Cardiff, a close walk from both train and bus links along with many shops and cafes. We currently have a rota to cover our contact centre's opening hours (0800 to 2000 Monday to Friday, and 0900 to 1730 Saturday and Sunday). You will be required to work five shifts of 7.5 hours per week within these opening hours. We also offer a Hybrid working policy following completion of training. This is the perfect opportunity for hard working, talented individuals who are seeking a clear route into a business environment and a career within the energy industry. You will undergo further learning to complete a Level 3 Apprenticeship in Customer Services with our partnered college, whilst gaining valuable experience in a variety of areas of our business.,
- At least the cost of living pay increase every year
- Company pension contributions up to 10% if employees contribute 5%
- 33 days holiday including bank holidays with the ability to purchase an additional 10
- Enhanced maternity, paternity and adoption pay
- £1,000 net of tax to refer friends and family
- Hybrid working for eligible roles
- Development opportunities to reach your career aspirations BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options.
- You will have completed, or be working towards completion of, a Post-16 Education Course
- You will be a strong communicator
- You will be able to work collaboratively
- You will be passionate about delivering exceptional customer service
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure.
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