158 Permanent, Call / Contact Centres jobs in England & Wales

This is an exciting opportunity to join our rapidly growing corporate travel business supporting Europe under our global FCM brand, recognised as one of the top five corporate travel TMCs both locally and globally. The role involves working closely with team members in the UK and equivalent roles across key European markets, including Spain, Switzerland, and France. The individual will be responsible for delivering excellence across Financial Control, Customer Focus, and Process Efficiency. This includes managing Accounts Payable (for both Travel and Head Office payables), Accounts Receivable, and FCM Invoicing. As a subject matter expert, the individual will require a deep understanding of end-to-end process flows to troubleshoot and resolve queries effectively. Proactive coordination of France's MBO migration will be a critical focus, ensuring milestones are met while maintaining strong communication with stakeholders. This includes having the confidence and accountability to escalate issues or highlight gaps where necessary.,

• Embedding newly designed processes, ensuring all key operational success metrics are in place, tracked and reported in a timely manner
• Ensure all key controls are in place and fit for purpose
• Ensure appropriate reconciliation processes are in place for all key balance sheet accounts and are reconciled to agreed standards of timeliness and accuracy.
• Ensure appropriate SLAs are in place with front end businesses (consultants and teams) and the correct processes are in place to monitor and track performance against these SLAs.
• Establish the appropriate communication channels and ensure they are operating effectively to ensure Transactional Finance is delivering on its commitments.
• Individually and collectively drive a heightened level of customer focus in all dealings with front end businesses, external clients and suppliers.
• Demonstrate strong leadership skills, with the ability to guide and mentor team members, drive strategic decisions, and ensure alignment with organizational goals.
• Coordinate the transition of responsibilities to the UK-based team, ensuring processes are clearly defined, documented, and effectively handed over.
• Utilize project management skills to provide regular status updates, identify and mitigate risks, and ensure seamless coordination across all stakeholders.
  
  To be successful in the role the candidate will have the following key competences and experiences:
• French speaking is essential
• Previous experience in Transactional Finance (2 year minimum) - AP, AR, Invoicing and Bank Reconciliations
• Strong communication skills, both spoken and written, with an ability to communicate with finance and non-finance individuals
• Intermediate level of Excel experience required
• A strong attention to detail and understanding of the importance of accuracy.
  
  Flight Centre Travel Group is one of the worlds largest travel companies with over 12,000 employees globally - who we call 'Flighties. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say were a great place to work, we have the proof to back it up. Over the past 12 years weve been voted a 'Great Place to Work including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, were a bunch of travel lovers looking for more travel lovers to join our family.
  
  Discounted travel for family and friends - booked by our in-house travel team - as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
• Career progression - as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
• Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
• Active Hour - an hour set aside each week to spend on your well-being.
• Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
• Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .