7 Permanent, Call / Contact Centres jobs in Reading

As a Customer Service Advisor, you'll be ensuring that all customers are dealt with in an effective, accurate and timely manner. You will provide support to the Customer Experience Team in the daily functions of the department. Ensuring that all operations are completed, handling inbound and outbound calls. This is a hybrid working role working a minimum of 2 days a week in the office. We will provide you with the equipment required. You will need to have a good Wi-Fi connection and a desk with a quiet working space. Due to a new contract, we will be recruiting in excess of 100 new positions, please see below the first 2 assessment days that will be taking place: 1ST Assessment day: Tuesday 18th March 2025 08:45am - 12:00pm 12:45pm - 16:00pm, Morrison Water Services play a key role in the AMP6 Metering contract. The main purpose of the contract is to deliver the metering programme for Thames Water. You will be required to engaging customers in the process and installing and replacing water meters. As a Customer Service Advisor, you will be handling inbound and outbound calls, managing customer enquiries and booking appointments. Accurately capturing data from calls to assist the management team in the production of reports. You will be working with the Customer Experience Manager and Team Leaders to promote the profile of Morrison Water Services. Ensure any service failures or priority issues are escalated to the Customer Service Manager for action. Maintain ownership of any customer issue through to resolution. Strive to outperform personal targets, team targets and Thames Water Service Level Agreements.

• Are you passionate about delivering excellent customer service?, We passionately care about our peoples' wellbeing, we have specific benefits geared towards supporting you inside and outside of the workplace, you'll have;
• Access to our Employee Assistance Programme
• Life Assurance
• Opportunities to progress in a successful multifaceted company
• Access to My Rewards which provides fantastic reductions on 1000's of purchases including Mobile Phone, Utility bill & top retail brand discounts.
Our Vision At Morrison Water Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment. This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity. We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success. The Next Step... So you know, all our applications are reviewed by humans, so if you don't hear back straight away don't panic, we receive a high volume of applications and you will receive an email letting you know where you are in the recruitment process. #mws


• Have you gained experience in a call centre or customer service environment?
• Do you have proven administration and customer service skills?
• Are you a team player with strong interpersonal skills?
• Additional spoken languages would be advantageous
  
  Here at Morrison Water Services, our mission is to be the leading service provider in the Water and Waste Water Infrastructure sectors in the UK. We are known for our commitment to integrity and safety, with a culture that values the well-being and diversity of our people. Our aim is to invest in our workforce through our training academy and implement initiatives that prioritise health and well-being to support our business growth plans.
Morrison Water Services are looking to recruit Customer Service Advisors based out of our Langley office., M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets. At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued. Morrison Water Services