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Bluecrest Wellness, Stamshaw, City of Portsmouth
- Remote working
- Full time
- Permanent
Posted 3 days ago, 9 Feb
Job ref: 1dc805f3b4674ca9a3740e1104e5c5d5
Full Job Description
- After qualifying period & subject to terms and conditions and/or eligibility. You'll be responsible for…
- Using key business systems to manage tickets raised by the Field Team and respond in a timely manner in line with agreed SLA's
- Managing the Field Support telephone line and click to chat function, to ensure that all queries are dealt with as soon as they arise
- Organising own workloads and priorities on a day-to-day basis
- Researching and answering all queries, liaising with other departments if required and take appropriate action
- Booking hotel accommodation for the Field Team working towards agreed KPI's to minimise costs
- Working closely with the results team to proactively chase and update any outstanding
- Biometrics and ECG Results that occur and highlight potential trends to the HAS Managers so that further training can be provided
- Liaising effectively with relevant team members to ensure smooth running clinics
- Assisting with rota requests and/or cancellations/reschedules and sickness cover supporting the Resource Planner
- Reviewing timesheets and expenses. Ensure that these have been completed and approved
- Supporting HAS Managers through note taking on key investigations and disciplinary meetings
- Taking full responsibility for regularly updating own knowledge against all field regulations, company products, processes, and procedures
- There may be on call requirements for this role The Hours
- Full time - 37.5 hours per week total
- Permanent
- Hybrid - minimum of 1-2 days in our Worthing Head Office per week
- Able to work any days between Monday to Sunday
- Able to work any times between 6am and 10pm
- Currently the rota for this role is either 7am - 5pm or 11am - 9pm (this will be during the weekdays), weekends will be 8am - 6pm. Please note these hours could change based on rota/role requirements
To be successful in this role, we'd like you to be able to demonstrate some of the following key skills, knowledge experience or behaviours.. - Excellent planning and organisation
- Prior experience using Microsoft Office Applications - Excel in particular, and strong computer literacy
- Strong communication with the ability to provide clear and concise feedback
- Be a natural conversationalist
- Be able to communicate confidently both over the phone and in person
- Great listening skills
- The ability to work in pressurised situations
- Be responsible by nature, and be able to take accountability for your actions
- Extensive customer service experience
Join Abbie, Issy, Tara, Zoe - under the guidance of our Field Support Manager, Kyla - and become an integral part of our Field Support team. Your hard work and contributions will play a key role in the overall administrative support of our teams out in the Field, enabling them to deliver exceptional standards of care. As a team, you will be responsible for meeting all team priorities and ensuring confidentiality and other controls are maintained. On the surface, we pride ourselves on being a team that manages multiple priorities and workloads without compromising on overall quality. Under the surface, we are a collaborative and supportive group that work well together and like to have fun whilst achieving our goals. If you're ready to make a meaningful impact, we'd love to have you on board. What we can offer you in return - A competitive salary of £26,000 per year
- Annual performance based bonus of £3,000 per year (paid quarterly)
- Four free Health Assessments per year, which can be used by yourself, family or friends
- A further 50% off any additional testing
- 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days - plus bank holidays on top!
- Sophos@Home protection
- EAP Scheme
- Company sick pay scheme
- Enhanced family leave
- Life Insurance
- Employee referral bonus scheme of up to £1,000
- Matched company pension (up to 5% or up to capped amount)
- Cycle to Work Scheme
- Employee Charity Sponsorship Scheme
- Discounted Gym Membership
- Home office allowance - yearly allowance of £130 to make working from home more comfortable!
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