2 Call / Contact Centres jobs in Y Fenni, Sir Fynwy - Monmouthshire

Credit Controller

Where: Ross on Wye

Contracted hours: Full Time

Job Type: Fixed Term

Pay: £26,231.00, Per Annum

Optional Accommodation: No

• Fair pay for all - We are committed to aligning our pay rates with the real Living Wage so our pay rate is £26,231 (pro-rata)
• Full Time 12 Month Fixed Term Contract
• Office based with flexible working options available

We are PGL

PGL is a world where children achieve the 'impossible'.

Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors.

But that's not all… we're part of something bigger. We're powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation. Will you join us?

Make a difference as a Credit Controller

Are you a detail-oriented professional with a knack for debt recovery and a passion for delivering excellent customer service? We are looking for a Credit Controller to play a key role in managing and collecting overdue client debt for our UK School Groups.

In this role, you will:

• Ensure the efficient identification and collection of outstanding debts.
• Maintain strong relationships while promoting a positive customer experience.
• Escalate non-payments and provide recommendations for recovery.

If you have a proactive approach, great communication skills, and a drive to maintain financial stability, we'd love to hear from you!

Is this you?

• Previous experience in a credit control environment
• Experience of and interest in systems and processes
• Excellent attention to detail
• Logical and methodical

A place to thrive

Be a part of a company that values excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training.

No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.

Fair pay and benefits for all

• Happy holidays - 20 days annual leave, which accrues with length of service up to 30 days (+ bank holidays). You'll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave!
• Paid time-off to volunteer your time to worthwhile causes.
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
• Access to our financial wellbeing platform for financial assistance if you need it
• Big savings and exclusive perks at 100s of high street retailers
• PGL discounted holidays and 20% discount in all our on-site shops

For a full Job Description and Personal Specification please click here

For enquiries specific to this role, please email us at resourcing@pgl.co.uk

We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the children at our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.

• Ensure the efficient identification and collection of outstanding debts.
• Maintain strong relationships while promoting a positive customer experience.
• Escalate non-payments and provide recommendations for recovery.
If you have a proactive approach, great communication skills, and a drive to maintain financial stability, we'd love to hear from you! Is this you?
• Previous experience in a credit control environment
• Experience of and interest in systems and processes
• Excellent attention to detail
• Logical and methodical
A place to thrive


• Fair pay for all - We are committed to aligning our pay rates with the real Living Wage so our pay rate is £26,231 (pro-rata)
• Full Time 12 Month Fixed Term Contract
• Office based with flexible working options available
We are PGL PGL is a world where children achieve the 'impossible'. Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors. But that's not all… we're part of something bigger. We're powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation. Will you join us?, Be a part of a company that values excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training. No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique. Fair pay and benefits for all
• Happy holidays - 20 days annual leave, which accrues with length of service up to 30 days (+ bank holidays). You'll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave!
• Paid time-off to volunteer your time to worthwhile causes.
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
• Access to our financial wellbeing platform for financial assistance if you need it
• Big savings and exclusive perks at 100s of high street retailers
• PGL discounted holidays and 20% discount in all our on-site shops