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Salary not available. View on company website.
Wates, Kilburn, Brent
- Onsite working
- Full time
- Permanent
Posted today, 14 Jan
Job ref: 1fc869db1a514520a87d94c176f7df39
Full Job Description
Key Accountabilities will include:
Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.
Ensure a consistent approach to customer care is adopted,
Manage the Tenant's Complaints procedures as a point of escalation.
Maintain and update the on-site Database to reflect on-going works.
You must have a full UK driving licence with access to a vehicle.
You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills.