We have an exciting opportunity for a Caseworker (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week., This role is based at our National Contact Centre in Cardiff. As a Caseworker you will be: -

Ensuring each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
Undertaking risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
Maintain accurate and confidential case records, complying with data protection and all other legislation connected to your work and sharing protocols where necessary. Contribute to monitoring information as required by Victim Support.
Providing information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice this could include criminal, legal and if relevant, civil remedies to service users.
Developing and maintaining effective working relationships and promote effective communication between staff and other stakeholders., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
An understanding of the impact of crime on victims.
Experience of managing a caseload including complex case management.
The ability to balance competing needs and priorities.
The ability to work independently and as part of a team.
Effective verbal and written communication skills.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
An extra day off for your Birthday
Pension with 5% employer contribution
Enhanced sick pay allowances, maternity & paternity payments
High Street, retail, holiday, entertainment & leisure discounts
Access to our financial wellbeing hub & salary deducted finance
Employee assistance programme & wellbeing support
Ongoing training & support with opportunities for career development & progression