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Deputy Head of Service Delivery
Salary not available. View on company website.
The Advocacy Project, West Brompton, Kensington and Chelsea
- Onsite working
- Part time
- Temporary
Posted today, 1 Mar
Job ref: 3cf231a2f8d6419eb1db606f47cdba12
Full Job Description
- advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing
- user involvement projects that help organisations improve what they offer by listening to people who use their services
- local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback
- innovative Personal Health Budget projects that allow people to access items and services to improve their wellbeing. Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them. About the role This role is deputy to the Head of Service Delivery. In this role you will take shared responsibility for the effective leadership of our services. You will play a pivotal role in developing and delivering impactful services that deliver meaningful outcomes for individuals and communities. The post-holder will be responsible for:
- Providing leadership to service managers
- Ensuring quality assurance across the organisation
- Project management and oversight.
- Supporting outcome and impact measurement and reporting.
- Effective engagement with stakeholders,
- Managing the single point of access
- Deputising for the Head of Service Delivery
- Acting as a designated safeguarding lead Role & responsibilities Leadership
- Leadership and development for service (currently advocacy) managers across the organisation.
- Support with recruitment of managers and team members
- Ensure managers receive regular and effective supervision, feedback and coaching.
- Monitoring, development and delivery of services and contracts ensuring positive outcomes for service users.
- Ensure all service areas comply with all internal, contractual and legal policies and requirements.
- Support managers with financial and budget management.
- Develop and maintain effective relationships with commissioners, funders and other professionals
- Managing the referral pathway and associated team to ensure a smooth, supported and efficient service and line managing Single Point of Access Staff Deputise for Head of Service
- Presenting a visible, compassionate and inclusive leadership presence.
- Lead a culture of inclusion, excellence and accountability
- Supporting Senior Leadership team to deliver our new strategy.
- Act as designated safeguarding lead in HOSD's absence, including offering support and guidance to staff across the organisation and to review Safeguarding data on CMS when required. Service development and implementation
- Work with business development to identify and develop opportunities for development.
- Support with completion of bids and proposals, including preparation of method statements.
- Mobilise new services within agreed timescales, working closely with commissioners to provide a seamless transition for the people we support and staff members.
- Embed a robust service plan after initial implementation phase, providing support to managers so service areas comply with contract. Quality Assurance
- Work with HoS to develop and implement an outcome framework across all our services.
- Work with HoS to ensure all data is recorded correctly including the auditing of CMS
- Analyse and report on data as required to demonstrate outcomes and impact.
- Run monthly reports on CMS to monitor performance and support managers to resolve performance related issues.
- Support managers with service development plans to ensure continuous improvement.
- Run quarterly reports to ensure that key monitoring dates are met.
- Work closely with HoS to develop a quality assurance framework based on quality standards.
- Support managers to capture qualitative data., Everyone at The Advocacy Project needs to show values and attributes which help in our mission to give an outstanding service to the people we support and be an excellent place to work. You must:
- Be part of a team to make the organisation a great place to work.
- Participate in personal & organisational development, including team meetings / training.
- Continually look for evidence of strengths and areas of development. Be open to requesting and taking feedback to support your development. Ask for support if you don't know the answer or need help in a particular area.
- Contribute to organisational reporting and communications.
- Keep to our policies, including health & safety, and risk regulations.
- Work to our mission, vision, and values.
- Carry out other projects and tasks as needed. Benefits of working for us We're committed to providing an empowering, flexible and supportive working environment for all our staff. Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan. All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
- At least 4 years' experience managing and developing staff within advocacy services or services that support people with health and social care needs
- Experience of demonstrating impact and quality in your work
- Independent Advocacy Diploma preferably in IMCA and Care Act. Successfully completed the IAQ module on managing an advocacy service (or prepared to gain this within 6-12 months).
- Extensive experience of non-instructed advocacy
- Understanding of issues related to diversity and equality of opportunity and a genuine commitment to developing inclusive practice
- Effective communication and coaching skills to help people reflect & develop.
- Ability to motivate and develop a positive, honest and open team culture.
- Experience in recruiting, TUPE, induction, appraisals and giving robust regular supervision and informal support including addressing performance issues.
- Experience of analysing data and writing clear, concise reports.
- Time management skills to make sure reporting and contract compliance are addressed within agreed timescales.
- Problem-solving and decision-making skills.
- Experience of building effective working relationships with a range of stakeholders
- Experience implementing services and defining service design and specifications.
- Excellent project management skills and experience.
- Passionate about supporting people to have their voices heard, feel in control of decisions about their lives and have their rights upheld.
- IT skills including database experience.
- A track record in supporting people to embed robust safeguarding policies that support a person in the most person-centered way possible.
- An excellent understanding of national legislation and policy relating to adult safeguarding.
- Excellent presentation skills.
- A good knowledge of advocacy standards.
- The ability to manage change which inspires staff to work together to develop their practice.
We help people speak up and make decisions about their health, wellbeing and social care. We're here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns.
Direct job link
www.jobs24.co.uk/job/deputy-head-of-service-delivery-124703733