11 Temporary, Customer Services jobs in Bilston, City Of Wolverhampton

In this role, you'll be the first point of contact for customer enquiries, handling calls and emails with care and efficiency. You'll support our Shared Ownership sales process by managing incoming queries, progressing legal documentation for signing and sealing, and helping to ensure every customer interaction reflects the high standards we set as a team. Your day-to-day work will also involve processing purchase orders and invoices, taking reservation payments, updating internal systems, and liaising with various departments to make sure everything runs smoothly behind the scenes. You'll also be in regular contact with senior stakeholders and our legal teams to help support key milestones in the sales journey. This is a great opportunity to develop your understanding of our sales strategy, products, and customer journey - all while being part of a team that genuinely takes pride in delivering great outcomes. Please note that is role will require weekly office presence; Tuesday at our Worcester site and Wednesday at our Birmingham site (Birmingham Business Park), to support our sales teams.

You'll have great administration experience whilst being able to offer great customer service, dealing with inbound calls. You'll sign post accordingly or take ownership of these calls whilst maintaining great service. You'll be confident communicating with colleagues and customers alike, and comfortable managing a busy workload with changing priorities. You'll have a natural ability to stay organised and be proactive in solving problems before they escalate. Experience within a housing, sales, or legal setting would be a bonus, but it's not essential - what's most important is your ability to provide excellent customer service, remain focused, and support the team with a positive, can-do attitude. To join our team, you'll also have;

• Confidence and professionalism when dealing with internal and external stakeholders
• Strong organisational skills, able to manage multiple priorities in a fast-paced environment
• A proactive, solution-focused approach, with great written and verbal communication
• A genuine interest in customer care and providing a seamless, positive experience
• Confidence in using Microsoft Packages
  
  Join us and find your purpose at Platform!
Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy., We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Salary £24,768 to £27,520 plus excellent benefits Location Home based regular travel to Birmingham and Worcester offices as required Mergefield Title {Mergefield Value} Mergefield Title {Mergefield Value} This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.