10 Full time, Customer Services jobs in Bootle, Cumbria

In the UK the Deposits business manages approximately £7billion in deposits. UK Deposits is a dynamic team driving the UK Deposits strategy within UK. In this position, you will need to use your strong analytical skills to collate and analyse data to create and monitor customer pipeline as well as manage customers directly through their reinvestment and new deposit activities. We are looking for a talented, energetic and motivated individual who can work at pace to join our team. The role holder will help achieve the UK Deposits plan and will be a subject matter expert delivering a professional and customer centric approach. The role holder will be expected to be a key driver with internal stakeholders identifying and generating deposit business. You will be expected to travel to meet with existing and new to bank customers and office based in Belfast as key support to the Deposit Desk when managing the reinvestment deposits book. This is a key role which will report to the Head of UK Deposit Desk. You must have access to a car., 1. In conjunction with Head of UK Deposit Desk implement our strategy for UK Deposits. 2. Extract and analyse data, extracting key reporting metrics and understanding trends, identify a strong and ongoing pipeline of potential deposit customers. 3. Act as subject matter expert and liaison for CSCM and the NI retail branch network with respect to deposit products/services, delivering a reputation for excellence and professionalism in interaction with new and existing customers. 4. Support process improvement, championing increased automation, challenging and reviewing the current ways of working with respect to the E2E UK deposit customer journeys, experiences and outcomes.

1. Proven ability to consistently deliver results under challenging and changing circumstances. 2. Evidence of excellent customer relationship skills across both personal and business customers. 3. Ability to engage with customers and represent AIB with knowledge and expertise across all bank products. 4. Experience in driving process improvement, successfully implementing and embedding change demonstrating regular engagement with key stakeholders. 5. Excellent communication skills, both written and verbal, together with an ability to interact and influence across different levels of the organisation.

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year