Appointment Centre Clerk
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Calderdale and Huddersfield NHS Foundation Trust, Huddersfield, Kirklees
- Onsite working
- Full time
- Temporary
Posted today, 25 Apr
Job ref: abf1015e39944b91ade9305c74edc640
Full Job Description
Working as part of the Appointment Services Team, within the Appointment Centre at Huddersfield Royal Infirmary for the Outpatient Directorate. The Appointment Services at CHFT have three busy teams responsible for the smooth running of outpatient services.
The Phone team who receive phone calls from patients with a variety of enquires in relation to their appointments. The booking team who are responsible for the priority management of patients awaiting outpatient appointments, booking, cancelling, and rescheduling appointments in line with service need, providing clear communication to patients.
The template team are responsible for the building of clinics throughout the trust ensuring that clinics match the needs of patients and clinicians and continue to meet the demands of each individual service.
The post holder will be required to work across the department where required and will also be responsible for a range of general admin duties.
Please note: This role involves working a shift pattern of Day (08:00-16:00) and Lates (11:00-19:00) and some Saturday working (09:00-12:00) all shift rosters are given with 6 weeks notice, Handling & receiving phone calls from patients and assisting them with a variety of enquiries including booking, rescheduling and cancelling appointments. Answering phone calls in a courteous and timely manner within a busy office environment.
Helping to achieve targets for the team whilst working in a friendly, vibrant busy office environment.
To proactively ensure all data held of the trust system is accurate and up to date. Assisting patients and booking transport for patients when necessary notifying the relevant department of any requirement the patient would have.
Calderdale and Huddersfield NHS Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others. We therefore aim to ensure that in both employment and services no individual is discriminated against by reason of their gender, race, disability, age, sexual orientation, religion or religious/philosophical belief or marital status.
The Phone team who receive phone calls from patients with a variety of enquires in relation to their appointments. The booking team who are responsible for the priority management of patients awaiting outpatient appointments, booking, cancelling, and rescheduling appointments in line with service need, providing clear communication to patients.
The template team are responsible for the building of clinics throughout the trust ensuring that clinics match the needs of patients and clinicians and continue to meet the demands of each individual service.
The post holder will be required to work across the department where required and will also be responsible for a range of general admin duties.
Please note: This role involves working a shift pattern of Day (08:00-16:00) and Lates (11:00-19:00) and some Saturday working (09:00-12:00) all shift rosters are given with 6 weeks notice, Handling & receiving phone calls from patients and assisting them with a variety of enquiries including booking, rescheduling and cancelling appointments. Answering phone calls in a courteous and timely manner within a busy office environment.
Helping to achieve targets for the team whilst working in a friendly, vibrant busy office environment.
To proactively ensure all data held of the trust system is accurate and up to date. Assisting patients and booking transport for patients when necessary notifying the relevant department of any requirement the patient would have.
Calderdale and Huddersfield NHS Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others. We therefore aim to ensure that in both employment and services no individual is discriminated against by reason of their gender, race, disability, age, sexual orientation, religion or religious/philosophical belief or marital status.
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