Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.
Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.
Conducting 'My Review' customer appointments face to face, virtually or by telephone.
Proactively contacting our customers over the phone to identify and discuss their needs.
Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.
Use internal systems to ensure that a customer's records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.
Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication., This role of Customer Relationship Consultant is a fixed term contract position and will work at both Keighley and Silsden branches. The FTC will be for 12 months.

You will have previous experience of interacting with customers. We're happy to 'think outside the box' of wanting people who have previously worked in a bank or building society before.
You will enjoy meeting new people and engaging in purposeful conversation.
The ability to work well alongside others, with a 'one-team' mindset.
The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management.
The desire and ability to grow, adapt and change whilst accommodating business needs and priorities.
You will be an effective communicators with the ability to influence different audiences using suitable channels for achieving clear outcomes.
That you are open to a broad range of activities even if outside of standard expectations, Disability Confident

Annual discretionary bonus scheme: on average our Customer Relationship Consultants have received an on-target bonus of 8% dependent on personal and company performance.
25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
Generous employer matched pension contributions - up to 10% per annum.
We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
There are always initiatives to get involved with charities with three paid volunteering days for you to use each year.
Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
A commitment to training and development.
Private medical insurance for all our colleagues.
Salary Sacrifice Scheme for hybrid/electric car.