180 Customer Services jobs in Caerffili, Caerffili - Caerphilly

We have a fantastic Casual opportunity for a Customer Service Advisor to join our team at Cardiff Coach Station. This role will be working onsite at Cardiff Coach Station. There are no guaranteed hours as a casual however we support our customers between 07:00 until 19:00 Fri-Mon and 08:00 until 18:00 Tue-Thu. The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at Cardiff Coach Station answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met. Successful applicants will be invited to attend an interview on Monday 14th April. What you'll do...

• Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
• Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
• Proactively look for opportunities to up-sell National Express services and products
• Provide support and assistance to customers, colleagues and driver teams
• Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
• Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
• Ensure established safe working processes are adhered to at all times
• Promote a cohesive, empowered and engaged working environment, As a casual there are no long term set hours however you will initially be supporting the team Friday to Monday, 8.5 hour shifts either 06:50 - 15:50 or 14:40 to 23:40
The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at London Victoria, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met. Successful applications will be invited to attend an onsite assessment on Friday 28th February. With a view to start with the business on Friday 7th March. What you'll do...
• Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
• Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
• Proactively look for opportunities to up-sell National Express services and products
• Provide support and assistance to customers, colleagues and driver teams
• Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
• Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
• Ensure established safe working processes are adhered to at all times
• Promote a cohesive, empowered and engaged working environment, To be recognised as a Master Driver, you will have progressed from professional to an advanced driver, whilst maintaining an elevated level of safe driving and excellent customer service.
  
  English language skills
• Experience of front-line customer service in a fast paced environment
• Positive attitude to customer service and personal development
• Ability to work in a team or independently on your own initiative
• Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time, English language skills
• Experience of front-line customer service in a fast paced environment
• Positive attitude to customer service and personal development
• Ability to work in a team or independently on your own initiative
• Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
• The ability to work shift patterns including weekends and bank holidays to meet business demands.
  
  Progression Opportunities
Join us on the journey, we offer a variety of careers pathways and progression opportunities. We support and nurture our employees to become specialists in their chosen field and to learn all areas of the business. Customer Service at National Express Working in customer services at National Express, you will have a passion to provide exceptional customer service, a proactive attitude, and the determination to make an enormous difference to the people and the communities we serve. Whether it's face to face, over the phone or via our social networks, our customer service teams play a vital role in ensuring that our customers have the experience they deserve. Excellence in People Development Award National Express has achieved the Excellence in People Development Award for it's Master Driver Programme by Birmingham Chamber of Commerce.