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Senior Fraud Investigator - Prevent
£28000-£33000
Monzo Bank Limited, Adamsdown, Caerdydd - Cardiff
- Remote working
- Full time
- Permanent
Posted 1 day ago, 7 Apr
Job ref: 72b71ad13b7a4bb09a62e044fca7a33f
Full Job Description
Please only apply for this role if you have worked in a Fraud or Financial Crime role within Financial Services & have exposure or experience in Cryptocurrency.
Shifts - 9am - 6pm, 1 in 5 weekends.About our Financial Crime & Fraud Team:
Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers trust, support Monzos safe growth, and contribute to building a safer society. Our Senior Fraud Investigators are crucial to the success of this mission.
What youll be working on;
As a Senior Fraud Investigator, you will be part of the Prevent pillar which provides vital intervention and education to Monzo customers who are experiencing potential active fraud attempts on their funds across two main channels:
Authorised card payment fraud
Authorised faster payment fraud
Your day to day;
Senior Fraud Investigators in our Prevent pillar support the quality of performance and knowledge across the pillar by answering escalations, supporting operational changes, and speaking to our customers who are at potential risk of the most complex scams. Were looking for investigators with in-depth knowledge of cryptocurrency and understanding of how this can be used by fraudsters across a range of typologies as we continue to develop and optimise our controls. This means you can complete a complex investigation from start to finish for our customers and provide clear feedback to our teams as we work together to become the most trusted bank in the UK.
Specific responsibilities include:
Gathering evidence from flagged transaction data
Use of Monzos values to investigate the nature of suspicious transactions with empathy and attention to detail.
Use of Monzos values to reassure and support customers through the process of identifying active fraud.
Independently making decisions on cases and releasing or blocking flagged transactions up to a case value of 24,999.00.
Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance).
Triaging cases with a value of more than 24,999.00 for upwards escalation
Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their Monzo account.
Providing advice and support to victims of fraud on how they can protect themselves in the future.
Handling non-FOS complaints and feeding back to Investigators and their managers where required as part of our continuous improvement feedback loop.
A strong understanding of regulatory requirements in fraud and/or financial crime
A strong knowledge of cryptocurrency and how this is used in fraud typologies
Excellent English written & verbal communication skills and experience speaking to victims of potential fraud
Ability to be persuasive and empathetic
Strong expertise in investigating, problem solving and decision making
Ability to work well independently & be collaborative with the wider team
Ability to work to deadlines
Values driven approach in line with Monzos core values
Remote (UK)
Were on a mission to make money work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
Were not about selling products - we want to solve problems and change lives through Monzo
Hear from our UK team about what it's like working at Monzo
28,000 - 33,000 plus stock options & benefits
This role is remote but can be based in our Cardiff office if youd like to attend an office
Learning budget of 1,000 a year for books, training courses and conferences
And much more, see our full list of benefits here
Please note we will only close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment.
#LI-Remote
Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo, were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
Shifts - 9am - 6pm, 1 in 5 weekends.About our Financial Crime & Fraud Team:
Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers trust, support Monzos safe growth, and contribute to building a safer society. Our Senior Fraud Investigators are crucial to the success of this mission.
What youll be working on;
As a Senior Fraud Investigator, you will be part of the Prevent pillar which provides vital intervention and education to Monzo customers who are experiencing potential active fraud attempts on their funds across two main channels:
Authorised card payment fraud
Authorised faster payment fraud
Your day to day;
Senior Fraud Investigators in our Prevent pillar support the quality of performance and knowledge across the pillar by answering escalations, supporting operational changes, and speaking to our customers who are at potential risk of the most complex scams. Were looking for investigators with in-depth knowledge of cryptocurrency and understanding of how this can be used by fraudsters across a range of typologies as we continue to develop and optimise our controls. This means you can complete a complex investigation from start to finish for our customers and provide clear feedback to our teams as we work together to become the most trusted bank in the UK.
Specific responsibilities include:
Gathering evidence from flagged transaction data
Use of Monzos values to investigate the nature of suspicious transactions with empathy and attention to detail.
Use of Monzos values to reassure and support customers through the process of identifying active fraud.
Independently making decisions on cases and releasing or blocking flagged transactions up to a case value of 24,999.00.
Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance).
Triaging cases with a value of more than 24,999.00 for upwards escalation
Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their Monzo account.
Providing advice and support to victims of fraud on how they can protect themselves in the future.
Handling non-FOS complaints and feeding back to Investigators and their managers where required as part of our continuous improvement feedback loop.
A strong understanding of regulatory requirements in fraud and/or financial crime
A strong knowledge of cryptocurrency and how this is used in fraud typologies
Excellent English written & verbal communication skills and experience speaking to victims of potential fraud
Ability to be persuasive and empathetic
Strong expertise in investigating, problem solving and decision making
Ability to work well independently & be collaborative with the wider team
Ability to work to deadlines
Values driven approach in line with Monzos core values
Remote (UK)
Were on a mission to make money work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
Were not about selling products - we want to solve problems and change lives through Monzo
Hear from our UK team about what it's like working at Monzo
28,000 - 33,000 plus stock options & benefits
This role is remote but can be based in our Cardiff office if youd like to attend an office
Learning budget of 1,000 a year for books, training courses and conferences
And much more, see our full list of benefits here
Please note we will only close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment.
#LI-Remote
Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo, were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
Copy the direct link to this job
www.jobs24.co.uk/job/senior-fraud-investigator-prevent-124889699