As our subscription based customer support function grows we are regularly looking to add to our complaints, quality assurance and sales and retention roles.

If you enjoy problem solving, resolving customer queries or the challenge of retaining customers, then this could be just the exciting new opportunity you've been looking for! Experience that will put you ahead of the curve

Experience of communicating with customers effectively via the telephone and digital channels i.e. email, live chat and social media.
Proven general IT skills such as Word, Excel, Google Suite.
Excellent attention to detail
Experience working within a quality assurance role or similar experience gained through work experience all while adhering to company deadlines and SLA's.
Work closely with the operation to understand their needs and drive positive change across the business
Positively influence internal and external stakeholders to deliver world class service to customers
Ability to improve the customer journey through customer feedback
Complaint handling - experience of dealing with customer complaints and resolving in line with company process. Excellent retention or selling and negotiating skills.
Ability to prioritise and manage your own workload and time.
Excellent retention or selling and negotiating skills.

We are Future, a global multi-platform media company with big goals and the talent to bring them to life. Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer.

Uncapped leave, because we trust you to manage your workload and time
When we hit our targets, enjoy a share of our profits with a bonus
Refer a friend and get rewarded when they join Future
Wellbeing support with access to our Colleague Assistant Programmes
Opportunity to purchase shares in Future, with our Share Incentive Plan