38 Customer Services jobs in Carterton, Oxfordshire

As a Fines Coordinator you will be joining the experienced team at Arval UK. You'll be managing all processes relating to customer fines during the in-life of their vehicle fleet hire. Supporting customers, by processing complex tasks in line with deadlines by managing the outcome to the desired result of reducing Arval debt and working with external suppliers to minimise risks to the business. Communication will be varied, from answering emails to calling suppliers and third-party agencies. You'll be focused on delivering excellent customer service with a proactive approach to managing the workload. Some of your key responsibilities will include:

• Investigating the fine that we have received to make sure it is allocated correctly.
• Talking to regulated and corporate customers via phone call and email.
• Communicating with internal stakeholders and third parties.
• Dealing with escalation to provide excellent customer service and get to a resolution.
  
  You'll be able to multitask in this fast paced and varied role. Once trained you'll be problem solving and handling complex cases to ensure our customers get continuity of care and support. You need to be robust, to be able to work in a team and individually.
You'll also be able to demonstrate:
• Keen attention to detail.
• Able to handle phone and email queries in a professional and confident manner
• Comfortable working in a fast-paced environment
• Contribute to a positive and supportive team culture
  
  We're Arval BNP Paribas - we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers.
Culturally, we're a friendly bunch - more human than corporate - and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles - whatever our customers' mobility needs, we have a solution to offer.,
• Et si on vous disait que travailler dans notre Groupe, ce n'est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d'actions du quotidien ou de grands projets, exercer l'un de nos métiers, c'est s'engager pour agir durablement.
• Se sentir bien dans son job, c'est avant tout venir travailler comme on est. C'est aussi avoir les moyens d'un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.
• Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.
  
  We offer a basic starting salary of up to £23,751, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle
Ready to make a difference? Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV. We're passionate about being consciously inclusive employer, with a strong Speak Up culture. We're also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.