Garden Waste Engagement O...
Nottingham City Council, The Park, City of Nottingham
- Full time
- Permanent
Apply on company site
Retail Travel Advisor
TUI AG, Mansfield
- Part time
- Permanent
Apply on company site
Customer Service Advisor
Avery Healthcare Group, Littleover, City of Derby
- Full time
- Permanent
Apply on company site
Night Receptionist
Hilton Grand Vacations, Little Burton, East Staffordshire
- Full time
- Permanent
Apply on company site
Production Operative
Eurocell Plc, Swanwick, Derbyshire
- Full time
- Permanent
Apply on company site
Shift Leader
Caffe Nero, Loughborough, Leicestershire
- Full time
- Permanent
Apply on company site
Supporter Experience Offi...
Rainbows Children's Hospice, Shelthorpe, Charnwood
- Full time
- Permanent
Apply on company site
Customer Services Agent
FUTURES HOUSING GROUP, The Holmes, City of Derby
- Full time
- Permanent
Apply on company site
Yard Operative (Gate Cont...
BCA Group, Measham, Leicestershire
- Full time
- Permanent
Apply on company site
Customer Care Advisor - P...
VF Corporation, Meadows, City of Nottingham
- Full time
- Permanent
Apply on company site
Customer Service Agent
FUTURES HOUSING GROUP, The Holmes, City of Derby
- Part time
- Permanent
Apply on company site
Parts Sales Advisor
LKQ Corporation, The Park, City of Nottingham
- Full time
- Permanent
Apply on company site
Contract Review Placement...
The Cma, Quorn, Charnwood
- Full time
- Permanent
Apply on company site
Leakage Team Manager
Severn Trent, Quorn, Charnwood
- Full time
- Permanent
Apply on company site
Store Colleague - Part Ti...
Pets at Home Limited, Ashby-de-la-Zouch, Leicestershire
- Part time
- Permanent
Apply on company site
Shift Leader
Caffe Nero, Burton on the Wolds, Leicestershire
- Full time
- Permanent
Apply on company site
Customer Service Advisor
Motus Commercials, Sutton in Ashfield, Nottinghamshire
- Full time
- Permanent
Apply on company site
Call Centre Agent
E.ON Next, Lace Market, City of Nottingham
- Full time
- Permanent
Apply on company site
Customer Service Represen...
E.ON Next, Lace Market, City of Nottingham
- Full time
- Permanent
Apply on company site
Energy Specialist - SME
E.ON Next, Lace Market, City of Nottingham
- Full time
- Permanent
Apply on company site
Garden Waste Engagement Officer
Salary not available. View on company website.
Nottingham City Council, The Park, City of Nottingham
- Remote working
- Full time
- Permanent
Posted today, 2 Feb
Job ref: a0908684cbb74cae981c89c3365e86eb
Full Job Description
We are looking for someone to serve as the first point of contact for residents and visitors regarding the council's garden waste subscription service during the garden waste season, whilst offering customer engagement support to the wider waste and cleansing service. They will address enquiries, handle complaints, and provide customer support through various channels, including phone, email, and attend in-person events across the city to support residents in accessing waste services. The post holder will be a part of the council's Waste and Cleansing Service, dedicated to ensuring efficient and customer-friendly waste management across the city. The service focuses on sustainability, community engagement, and improving public satisfaction with waste-related services, mainly garden waste collections. The post holder will also actively promote and support the council's waste and cleansing services whilst contributing to the development and implementation of service improvements. This is a newly created role, established to enhance customer engagement and support the growing demands of the garden waste subscription service. It reflects the council's commitment to providing accessible and efficient waste management solutions for all residents.
- The ability to problem solve and implement solutions in a focused and positive way.
- The ability and willingness to make outbound calls to support investigating issues and updating residents.
- Experience of interrogating multiple systems to fact find and enable appropriate resolutions to be implemented.
- The ability to be creative, to be able to identify problems and work to create solutions.
- Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.
- Experience of taking ownership of complex escalated customer enquiries and complaints, managing them calmly and effectively.
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. - You can read more about the different benefits offered to colleagues working for Nottingham City Council ., Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to:
- 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working - to support your work life balance
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.