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£43588-£50018
Network Rail, Adamsdown, Caerdydd - Cardiff
- Onsite working
- Full time
- Temporary
Full Job Description
1. Lead a strong, challenging safety culture throughout all aspects of possession delivery activities including, but not limited to, PICOP briefings, competency assessment and possession assurance audits.
2. Lead, direct and manage all in house and contracted possession management staff, acting as a role model and mentor, implementing Network Rail policies professionally and efficiently.
3. Lead investigations into all possession related incidents/operational close calls, liaising and supporting with all Works Deliverers, Operational staff and possession delivery stakeholders.
4. Manage the safe and efficient delivery of all possession plans.
5. Manage possession delivery teams to minimise exposure to Schedule 8, facilitating right time service start up including contingency plans.
6. Manage compliance of possession management teams, buildings, vehicles and equipment in line with relevant company standards rules and regulations.
7. Support the development and validation of the Route Engineering Access plan through the planning process.
8. Produce all safety critical and delivery documentation for possession management activities as required to optimise safe and effective use of access opportunities.
9. Provide accurate and comprehensive possession reporting to works deliverers, operational staff and key stakeholders to enable continuous improvement.
10. Promote a proactive continuous improvement culture, sharing knowledge and best practice across the industry., Diversity and inclusion are more than just buzz words for us. Were constantly striving to make sure we provide a welcoming and safe environment for everyone. We recognise that certain groups are under-represented within our team and were working closely with our regional diversity and inclusion networks to make sure we support these groups as best as we can.
We are working in conjunction with the Cultural Fusion team. If you would like support with your application or interview please contact Wales&WesternCulturalFusion@networkrail.co.uk or visit the connect page: Wales and Western Cultural Fusion (sharepoint.com). For all other support please contact your HR Business Partner.
· Relevant successful experience in a front-line delivery operations role
· Demonstrable leadership, management, motivational and communication skills
· Knowledge of possession safety rules and regulations
· Knowledge of relevant railway geography and network capability
· Analytical thinking and the writing of reports
· Knowledge of factors and activities critical to efficient possession delivery
· Able to evaluate complex factors and produce business-led customer focused solutions
· Able to work well under pressure
· Able to engage with customers and build collaborative relationships with stakeholders
· Able to prioritise and organise workload to ensure deadlines are met
· Local / Formal incident and accident investigation competence
· PTS/IWA/COSS/PICOP/ AOD duties
· Excellent communication skills and customer focussed approach
· UK driving license
Desirable
· Protection Controller
At Network Rail, were part of a large family serving millions of passengers and freight users throughout the UK every day. Our service impacts millions of people and we strive to become more efficient as we enhance, maintain, and operate our network.
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. Were an organisation where people matter. When you're part of our team, you matter to us, and you matter to millions. Watch our video to find out more!
The Wales & Western region includes more than 2,700 miles of railway and we serve communities and businesses of Wales, the Thames Valley, West of England, and the Southwest Peninsula.
Our ambition to be responsive to passengers and freight users drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues, and protecting safety and wellbeing.
About our people and the recruitment process - Were an inclusive employer of choice and we welcome applications from everyone!
· Privileged staff travel - Leisure travel discount of 75% on all leisure travel and includes family members.
· A subsidy of up to 75% on rail and underground season tickets if you travel to work on the train.
· GWR ticket alliance Heavily discounted all day passes for you and up to 3 friends and family to use across the GWR network.
· Benefits package including healthcare offers, a cycle to work scheme, discounted healthcare club membership, and a discounted offers and benefits including childcare, healthcare and online shopping site.
· A range of Pension schemes to choose from
· Effectively manage work-life balance with a 35hrs per week contract, hybrid working, flexible working, flexible leave, and enhanced family friendly support.
· 5 days paid volunteering leave.
· 2 weeks paid reserve leave for the Armed Forces community.
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