29 Customer Services jobs in Evesham, Worcestershire

The role is within the Rights of Way team, part of County Highways. There are 1700 miles of Rights of Way (footpaths, bridleways and others) in the County and we are responsible for the upkeep of these and the legal matters relating to them. We work with numerous volunteer groups across the county to deliver maintenance and improvements to the network., This is an exciting role supporting the Rights of Way team. It can be guaranteed that no two days will be the same. You will be the first point of contact with the team by answering telephone calls and emails from customers and organisations on all aspects of Rights of Way work. Some you can solve but others may need directing to the appropriate officer or organisation You will be responsible for admin tasks including such things as raising purchase orders, logging income, responding to emails and for logging faults on the reporting system. Knowledge of Rights of Way is desirable but full training will be given.

• Good communication skills with a wide range of people
• Ability to interpret and analyse information
• Good literacy and numeracy skills
• Ability to cope with stressful and emotional situations
• Telephone and email handling
• Knowledge of financial systems, The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
  
  Working for Warwickshire - This is the difference you make
Warwickshire County Council is a place where everyone feels?valued, included, safe, supported,?and?welcome. Our people are at the heart of this vision, could you be one of them!? At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund' The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.