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Salary not available. View on company website.
John Lewis Plc, Newtown, Cambridge
- Onsite working
- Full time
- Permanent
Posted 1 day ago, 2 Feb
Job ref: 580c6d8be1274a37995e162b306e5358
Full Job Description
Loss Prevention Partner
Cambridge
Employer: John Lewis
Salary: £24,400 - £32,000 Annual per year
Reference: JOB_POSTING-3-175958/949
Date added: 12 hours ago
Due to its nature, you need to be 18-years or older to work in this role. You'll work on a rota basis and will be required to work a variety of shifts, including evenings and weekends. Please note: The salary stated for this role will be pro-rated due to the required hours for this vacancy. The pay range stated only reflects the pay for full time hours of 37.5 hours per week. This vacancy is being advertised as 20 hours per week.
Key Responsibilities
As a Loss Prevention Partner your day will be varied but day-to-day responsibilities will include:
- Be a point of contact for branch Profit Protection related issues, and escalate as required.
- Mitigate the risk of malicious harm to Partners and Customers.
- Manage shrinkage performance within budget and risk appetite.
- Address all aspects of shrinkage, including; external and internal dishonesty, procedural failure and administrative error.
- Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
- De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops).
- Support with investigations where required.
Essential skills/experience you'll need
- Excellent verbal and written communication skills.
- Confidence in resolving conflict.
- Great attention to detail with ability to spot trends and signs of profit loss.
- Good customer service and relationship building skills.
Desirable skills/experience you may have
- Previous experience of working in a loss prevention role and a customer facing environment would be beneficial but is not essential as you will receive full and comprehensive training in the first few weeks of starting in your new role.
#s1-Gen
Due to its nature, you need to be 18-years or older to work in this role. You'll work on a rota basis and will be required to work a variety of shifts, including evenings and weekends. Please note: The salary stated for this role will be pro-rated due to the required hours for this vacancy. The pay range stated only reflects the pay for full time hours of 37.5 hours per week. This vacancy is being advertised as 20 hours per week Key Responsibilities As a Loss Prevention Partner your day will be varied but day-to-day responsibilities will include: - Be a point of contact for branch Profit Protection related issues, and escalate as required. - Mitigate the risk of malicious harm to Partners and Customers. - Manage shrinkage performance within budget and risk appetite. - Address all aspects of shrinkage, including; external and internal dishonesty, procedural failure and administrative error. - Support and coach fellow Partners on how to minimise shrinkage and complete procedures
correctly to protect our profits. - De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops). - Support with investigations where required Essential skills/experience you'll need - Excellent verbal and written communication skills. - Confidence in resolving conflict. - Great attention to detail with ability to spot trends and signs of profit loss. - Good customer service and relationship building skills. Desirable skills/experience you may have - Previous experience of working in a loss prevention role and a customer facing environment would be beneficial but is not essential as you will receive full and comprehensive training in the first few weeks of starting in your new role.
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John Lewis Plc
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