Advisers work on a huge variety of issues, both complex and simple, that clients consult us about every day. Advisers work in teams, with support from colleagues. Don't worry, you don't need to know all the answers, but you do need to be able to find the relevant information required. There is a range of information and specialist support to enable you to deliver a quality service:

Help provide an effective and efficient advice service to members of the public.
help influence government and other organizations by informing them of the effect of their actions on the lives of clients.
Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities
Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision
Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals
Completing clear and accurate case records
Recognizing the root causes of problems and participating in taking appropriate action
Keeping up to date on important issues by attending the appropriate training and by essential reading
Attending volunteer staff meetings

A commitment to the aims and principles of the Citizens Advice service
Excellent communication skills
Being open and approachable
Ability to communicate clearly both orally and in writing
Ability to sift through information and extract what is relevant
Basic mathematical skills, including percentages
Respect for views, values and cultures that are different to their own
An understanding of why confidentiality is important
Being open to using computers on a regular basis
A positive attitude to self-development and assessment
Ability to work as part of a team
Ability to recognize their own limits and boundaries in the role