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National Trust, Orford, Suffolk
- Remote working
- Part time
- Temporary
Posted 2 days ago, 14 Apr
Job ref: 693b1d7d9ef74c03aea02021c0dc158d
Full Job Description
Reporting to the Property Operations Manager, you'll be the first point of contact to visitors to Orford Ness.
Wild, remote, and exposed, Orford Ness is ranked as among the most important shingle features in the world, where rare and fragile wildlife thrive. Nationally and internationally recognised for its wildlife, it also has a fascinating history as a secret 20th century military testing facility.
What you'll be doing
Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll be checking pre-booked ticket holders in for their trip to Orford Ness, selling tickets and giving important information on our boat crossing to Orford Ness.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
Salary: £12.75 per hour
Duration: Fixed Term Contract until 14 September 2025
Hours: 305 hours across the contract. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract.
Shifts will be 9:30am to 2:30pm on site open days, which are Tuesdays, Thursdays, Saturdays and Sundays, as well as bank holiday Mondays.
Interview date: Friday 25th April, have a positive attitude
The package
The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
Wild, remote, and exposed, Orford Ness is ranked as among the most important shingle features in the world, where rare and fragile wildlife thrive. Nationally and internationally recognised for its wildlife, it also has a fascinating history as a secret 20th century military testing facility.
What you'll be doing
Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll be checking pre-booked ticket holders in for their trip to Orford Ness, selling tickets and giving important information on our boat crossing to Orford Ness.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
Salary: £12.75 per hour
Duration: Fixed Term Contract until 14 September 2025
Hours: 305 hours across the contract. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract.
Shifts will be 9:30am to 2:30pm on site open days, which are Tuesdays, Thursdays, Saturdays and Sundays, as well as bank holiday Mondays.
Interview date: Friday 25th April, have a positive attitude
The package
The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
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www.jobs24.co.uk/job/welcome-service-assistant-124931062
About this company