Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another, This is a full-time role (35 hours per week) however flexibility in this will be considered
We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
The base location for this role is Q9 Greggs House, Quorum Business Park, Newcastle Upon Tyne
Respond to customers publicly and privately on social media platforms such as Facebook, Twitter and Instagram
Respond to customer emails
Respond to customer phone calls
Deal with a wide range of customer feedback and use it to continually improve our customer experience
Be the first point of contact for customers that use our Greggs Rewards app, helping to support them through any issues in the first instance before passing through to our App Developers for further investigation
Our Customer Care team are available for customer contact via phone, email, social and through our website between 7am-7pm Monday-Friday, 8am-5pm Saturday-Sunday - therefore it's important that you're available to work within these times

You will fit right into this role if you can demonstrate:
A passion for and a track record in delivering the Best Customer Service
Great attention to detail whilst working at pace and the ability to work under pressure
Excellent written and verbal communication skills
A professional and polite telephone manner
Computer literate - with good knowledge of Excel, Word and PowerPoint
The ability to deliver creative solutions to problem solving
IT skills including Microsoft 365; SharePoint, Word, Excel, Outlook, PowerPoint, and Teams
Previous experience of complaints resolution, is desirable
Enjoying being part of a hard-working team, sharing the same end goal, and celebrating results together
Are supportive of an inclusive culture - recognising and valuing that difference is good
Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!

We love what we do and we have fun! It doesn't matter who you are, where you're from or what your favourite bake is, we'd love you to join the team.

Competitive pay
21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
Colleague discount, up to 50% off our own-produced products
Paid breaks
Free hot drinks while on a shift break
Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
Career progression and learning and development
Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers