39 Customer Services jobs in Market Harborough, Leicestershire

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow., The purpose of the Regulatory Compliance Manager role is to manage and maintain a regulatory compliance framework, promoting a compliance culture across the business. This position can be considered as home based, office based and hybrid working arrangements.

• Conduct periodic 2nd line monitoring reviews as detailed in the Compliance Monitoring Programme on a variety of 1st line activities performed by the business to ensure various regulatory requirements are being adhered to
• Contribute to and maintain the compliance monitoring programme
• Create and maintain the Monthly Information pack (reporting) as a result of the monitoring activities completed, this would include summarising how effectively the business units maintain controls and procedures to ensure regulatory standards are met and good customer outcomes are achieved
• Build relationships with key internal departments across the group; this will include when delivering feedback to departments on the results of the monitoring completed. Enhance the reputation of the Compliance function across the business
• Analyse regulatory requirements and group policies and standards and translate these into practical policies for Global Payments and work with functional areas across the business to implement and enforce policies
• Identify and implement regulatory enhancements to the business through the appropriate channels
• Assist with incident management, and regulatory reporting where rule breaches have occurred
• Develop positive working relationships with auditors
• Ensure all correspondence, websites, marketing material and documents comply with regulatory requirements before providing compliance approval
• Maintain current knowledge of relevant regulatory changes, and recommend improvements where required
• Support the relationship management for all regulators (FCA, PSR, HMRC, NCA etc)
• Provide consultancy to the UK and Ireland business
• Assist and work closely with the Regulatory Compliance team members, provide support where required
  
  A proven understanding of relevant financial laws, rules and regulations as appropriate to the card acquiring business and the ability to apply them to Global Payments (including AML)
• Financial/Regulatory compliance related qualifications advantageous but not essential
• Experience within a second line function or a monitoring function would be advantageous
• Proven excellent written and verbal communication
• Ability to objectively assess compliance standards within the business and make suitable recommendations
• Sound reasoning and decision making
• Ability to build and maintain positive working relationships
• Demonstrate highest standards of personal integrity and ethical behaviour Attention to detail
• Proven excellent IT literacy skills