37 Permanent, Customer Services jobs in Market Harborough, Leicestershire

As the Supervisor, you will play a crucial role in managing and safeguarding the records & data of our customers. You will lead and manage the daily operations of the centre to ensure a smooth & secure operation, seamless functionality and efficiency. This is a fantastic opportunity to join a global company and be at the forefront of innovative data management solutions. Your role in our mission:

• Supervise the team to provide timely, quality service and total customer satisfaction.
• Support the Operations Supervisor/AOM to maintain all business standards, health and safety, and personnel issues within the team.
• Ensure prompt and accurate completion of all service requests by customers.
• Complete and maintain all daily and weekly reports and logs for the team/site.
• Complete and maintain all records and forms with respect to receiving and/or releasing customer records/media
• Ensure that all workflow procedures and processes are followed by direct reports.
• Research and resolve service issues and implement solutions.
• Ensure that excellent communication of our goals and strategies is a characteristic of daily life in order to drive the performance of the business.
• Ensure full compliance with key operational standards.
• Accurately process financial and employee data.
• Investigate and problem solve questionable data/reporting
• Responsible for the recruitment of suitable high calibre, and customer service focused staff.
• Complete staff attendance records and help keep overtime down, manage poor attendance quickly
• Coach, train and guide direct reports to deliver high levels of quality service to customers.
• Supervise workloads, conduct yearly staff appraisals, contribute to the setting of team targets for the bonus plan for the site/region, and discipline poor conduct where necessary.
• Ensure that the desired standards of consistency, fairness and honesty are adhered to in all personnel situations and develop the appropriate Iron Mountain culture.
• Ensure that standard policies and procedures are rolled out to the business unit in a timely manner.
• Co-ordinate staff training and ensure sub ordinates are fully trained and following procedures and process
• Support the Operations Supervisor/Area Operations Manager to ensure facilities are maintained to the standards required for customer satisfaction and employee health and safety.
• Ensure computer systems are used properly within the team/site, using KPIs to analyse service delivery performance, identify and implement improvements.
• Through the Operational Trainers, ensure all staff within the region receive sufficient and ongoing training on SKP, and other relevant software.
• Assist with system conversions and ongoing developments to ensure a timely and efficient implementation which is not disruptive to client service but enhances our go forward offering., Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.
  
  Experience in a digital transformation, records management, document logistics environment, or relatable industry
• Strong leadership and interpersonal skill
• Ability to build and develop successful long term relationship with customers, direct reports, other teams and departments within Iron Mountain
• Strong people management skills, with the ability to focus and guide others in accomplishing work objectives, using methods and a flexible interpersonal style, to help build a cohesive team, facilitating the completion of team goals, while valuing each employee as an individual.
• Ability to work with minimum supervision
• Ability to work within a multi-cultural environment and with all levels of the organisation.
• Project management skills and experience.
• Demonstrated problem solving skills and experience.
• Excellent verbal and written communication skills.
• Creates and communicates a compelling vision
• Puts customer First
• Inspires others to achieve
• Demonstrates a passion for success
  
  At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation., Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.