Care Call Assistant
Salary not available. View on company website.
Gateshead Council, Gateshead
- Part time
- Permanent
Apply on company site
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Gateshead Council, Gateshead
- Onsite working
- Part time
- Permanent
Posted 1 day ago, 15 Mar
Job ref: 1c814ba17d664b20980af997022c2f5e
Full Job Description
Do you want a role where you're recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge in Adult Social Care? If so, please keep reading as you're just what we're looking for!
The team…
Care Call provides support to over 8,500 vulnerable individuals across Gateshead, and offers technology enabled support to give peace of mind for both service users and family members. The service responds to alerts raised via a wide range of technology enabled care, giving support, advice and providing a mobile response service to our residents.
They provide a point of contact out of hours for all Council services dealing with queries and giving advice and information as required, as well as providing emergency response and support to vulnerable residents in our Council sheltered housing schemes. The team are also key drivers in developing further innovative telecare and telehealth services to provide technological solutions to enable higher levels of user independence.
The role consists of in based and out based duties therefore any applicants must hold a valid UK Driving License.
About the role….
Our staff monitor our 24/7 Alarm Receiving Centre, providing a mobile response and support for our vulnerable clients across Gateshead. It is a fast-paced environment, which deals with many issues so it's essential applicants can work well in busy environment.
In based duties will consist of call handling & associated administrative tasks. Our operators are also the main point of contact for the Council, out of hours. Calls will involve taking messages and passing information on to the relevant staff on call. These will include Major incidents, road or drainage issues, homelessness queries & Adult & Childrens Social Care emergencies calls.
Out based duties will involve Falls and mobile response, pre-planned annual visits to our clients, New client visits, installation of technology & key safes, and fault checking of equipment.
Our staff work various shifts patterns over a 15- week period, to ensure cover 24 hours 7 days a week. Overtime is always available to cover holidays, vacancies, and sickness.
Adult Social Care is on the frontline of tackling the inequalities in poverty and health that our community face. Our Thrive Agenda aims to effectively address these issues to enable communities to live thriving lives. This means that everyone should have the opportunity to have purpose and meaning in their day-to-day life.
Working in Adult Social Care is not an easy job, however; there aren't many that are more fulfilling when you can see the impact that you are having on the lives of the members of our community who need support.
We're truly committed to providing people who use Adult Services the highest quality of support and we need like-minded people who can help us deliver this. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. We offer a Strengths-Based Practice model, meaning we want to hear about your strengths, and will support you to develop these during your time with us.
People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.
What's in it for you? Well, there's so much on offer and here's just a few of the highlights!
You'll be paid a competitive salary starting on £25,992 rising to £27,269 per annum (Pro rata) plus, additional allowances where relevant.
You can save for your future by enrolling in our generous pension scheme
You'll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme
You'll get 26 days annual leave per year (+2 statutory days) increasing to 30 days (+2 statutory days) after 5 years service, in addition to the opportunity to purchase up to 10 additional annual leave days per year
We'll give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell
Access to the BlueLight Card Scheme
A robust Workforce Development offer with loads of opportunities for learning to progress your career and enhance your knowledge in specific areas.
Adult Social Care at Gateshead Council offers the chance to progress in a variety of roles across the service. Our colleagues had this to say:
"Gateshead Council are very, very good at encouraging staff to progress in their careers, and to believe in the staff and believe in themselves" - David
"I think there is a real ethos of growing your own and making sure that staff are rewarded for their efforts and feel that they can do jobs." - Angela
The team…
Care Call provides support to over 8,500 vulnerable individuals across Gateshead, and offers technology enabled support to give peace of mind for both service users and family members. The service responds to alerts raised via a wide range of technology enabled care, giving support, advice and providing a mobile response service to our residents.
They provide a point of contact out of hours for all Council services dealing with queries and giving advice and information as required, as well as providing emergency response and support to vulnerable residents in our Council sheltered housing schemes. The team are also key drivers in developing further innovative telecare and telehealth services to provide technological solutions to enable higher levels of user independence.
The role consists of in based and out based duties therefore any applicants must hold a valid UK Driving License.
About the role….
Our staff monitor our 24/7 Alarm Receiving Centre, providing a mobile response and support for our vulnerable clients across Gateshead. It is a fast-paced environment, which deals with many issues so it's essential applicants can work well in busy environment.
In based duties will consist of call handling & associated administrative tasks. Our operators are also the main point of contact for the Council, out of hours. Calls will involve taking messages and passing information on to the relevant staff on call. These will include Major incidents, road or drainage issues, homelessness queries & Adult & Childrens Social Care emergencies calls.
Out based duties will involve Falls and mobile response, pre-planned annual visits to our clients, New client visits, installation of technology & key safes, and fault checking of equipment.
Our staff work various shifts patterns over a 15- week period, to ensure cover 24 hours 7 days a week. Overtime is always available to cover holidays, vacancies, and sickness.
Adult Social Care is on the frontline of tackling the inequalities in poverty and health that our community face. Our Thrive Agenda aims to effectively address these issues to enable communities to live thriving lives. This means that everyone should have the opportunity to have purpose and meaning in their day-to-day life.
Working in Adult Social Care is not an easy job, however; there aren't many that are more fulfilling when you can see the impact that you are having on the lives of the members of our community who need support.
We're truly committed to providing people who use Adult Services the highest quality of support and we need like-minded people who can help us deliver this. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. We offer a Strengths-Based Practice model, meaning we want to hear about your strengths, and will support you to develop these during your time with us.
People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.
What's in it for you? Well, there's so much on offer and here's just a few of the highlights!
You'll be paid a competitive salary starting on £25,992 rising to £27,269 per annum (Pro rata) plus, additional allowances where relevant.
You can save for your future by enrolling in our generous pension scheme
You'll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme
You'll get 26 days annual leave per year (+2 statutory days) increasing to 30 days (+2 statutory days) after 5 years service, in addition to the opportunity to purchase up to 10 additional annual leave days per year
We'll give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell
Access to the BlueLight Card Scheme
A robust Workforce Development offer with loads of opportunities for learning to progress your career and enhance your knowledge in specific areas.
Adult Social Care at Gateshead Council offers the chance to progress in a variety of roles across the service. Our colleagues had this to say:
"Gateshead Council are very, very good at encouraging staff to progress in their careers, and to believe in the staff and believe in themselves" - David
"I think there is a real ethos of growing your own and making sure that staff are rewarded for their efforts and feel that they can do jobs." - Angela
Direct job link
www.jobs24.co.uk/job/care-call-assistant-124772736