5 Temporary, Customer Services jobs in Norwich

To manage the day-to-day incoming goods from Fluke customers requiring calibration/repair. This role is responsible for loading incoming goods into the Oracle system, tracking them through to the required technician and ensuring the product is stored in a safe location., 1. Responsible for ensuring customer units are booked into the Oracle system accurately, ensuring that customer details, product sent and services requested are correct. 2. Responsible for the Admin (Goods Receipt and Tracking) of customer products within the Service cell. 3. Ensures that customers are kept up to date on progress of their instrument, including ensuring that customers receive quotations for repair as appropriate and quotation status is tracked through the system. 4. Provide support for service desk activities, including addressing inquiries, troubleshooting issues, and escalating requests as needed 5. Control stock of parts (replacement PCA's, cases etc.) to assist Technicians with repair of products. Regularly counts stock to ensure accuracy. 6. Answering incoming customer calls and communicating with internal teams to get updates.,

• A portion of time will be spent attending required meetings, 1:1 reviews, and Performance Appraisal reviews as communicated by the Management team. You are expected to take an active role in these events.
• The business may require you to actively participate/lead in continuous improvement events (Kaizens) or other applicable events which will be communicated to you from time to time.
• The business will require you to actively participate in Daily Management meetings to report out achieved results, drive problem solving and manage business expectations.
• To take an active role in the development of their own and teams FBS depth & breadth of knowledge in order to implement improvements in assigned area(s)
• Will act as a champion of FBS throughout production, ensuring that FBS is implemented in their area of control to the fullest extent possible.
Position Scope:
• Receives work assignments that are subject to a moderate level of control and review.
Interaction:
• Interacts daily with subordinates and/or functional peer groups.
• Interaction normally involves exchange or presentation of factual information.
• Interacts directly on occasion with Fluke customers to provide service updates.
Core Competencies:
• Timely decision making
• Team communication
• PC Literacy including Microsoft Office
• Sound organizational skills
  
  Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Fluke Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

This position is also eligible for bonus as part of the total compensation package. This position is also eligible for bonus as part of the total compensation package. We are an Equal Opportunity Employer