Day-to-day duties of the role will include:

Answering phones and booking appointments
Responding to queries via phone, in person and email
Registering new clients
Completing insurance forms
Dispensing medications
Taking payments
And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

Previous Receptionist experience is essential, veterinary experience is a plus!
Resilient with the ability to cope with potentially distressing and emotional situations
An excellent communicator with strong empathy
Excellent customer service skills and experience in dealing with members of the public
A positive attitude and excellent teamwork skills
Proficiency in Microsoft Office and other database management and operating systems

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.

Salary in line with the NMW
Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
Supportive and collaborative team environment
Staff discount scheme on Veterinary bills and products
A range of health benefits including private healthcare
Employee Assistance Programme and access to over 400 Mental Health First-Aiders
and more!