50 Permanent, Customer Services jobs in Pontypool, Tor-faen - Torfaen

At the Environment Agency, we work hard to protect and enhance the environment for the benefit of everyone and we make coming to work life enhancing too. This is your opportunity to come and work with us and help make a difference to the environment and communities in our area. Working in one of our Asset Performance teams you will be helping the teams manage and operate our flood defence assets across Greater Manchester, Merseyside and Cheshire. The work is varied so you may be working on supporting funding bids, asset replacement programmes, contingency planning, or maintenance and repair programmes. Part of your role will be managing the team's enquiries mailbox and providing admin support for meetings, procurement and work planning. Responding to incidents is a central part of what we do. You are required to have an incident role and make yourself available to respond to incidents, or provide business continuity support during an incident. This may attract an additional payment and full training is given. We will work with you to find a role that suits your interests and circumstances. We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns including part time hours. The team Our Asset Performance Teams are responsible for ensuring that our flood defence assets are constructed, inspected, maintained, and operated in a safe, effective, and efficient manner. Our assets reduce flood risk to people and property, so they must operate when required to our agreed service levels and standards. During a flood event, we operate our flood assets and work closely with partner organisations to protect people and property.

We are looking for people with great communication skills and customer focus, who can work well with others. You will have a good working knowledge of MS Office, the confidence to learn new IT software, and good planning and data management skills. As we carry out some unique activities, we provide in-house and on the job training. You'll be able to demonstrate that you have experience of, or skills in:

• Effective communication both written and verbal
• A good customer focus with the ability to understand customer needs and manage customer expectations
• Making decisions and solving problems to achieve positive outcomes
• Organising and prioritising your workload
• Deal with sensitive and confidential information appropriately
• Operate and maintain data and information systems with the ability to interpret data and prepare basic reports