101 Customer Services jobs in Royal Sutton Coldfield, Birmingham

Are you passionate about community engagement and flood resilience? Join us as a Flood Liaison Officer. As a Flood Liaison Officer, you will play a crucial role in raising awareness about flood risks and preparedness within local communities. You will educate customers and community groups on flood resilience strategies, such as Sustainable Urban Drainage and Nature-Based Solutions, bridging the gap between technical teams and the community.,

• Proactively engage with customers and local communities to promote flood awareness and preparedness.
• Represent Severn Trent in educating customers and community groups on flood resilience opportunities.
• Build strong relationships with local communities, the Environment Agency, Local Authorities, and other stakeholders.
• Provide first responder field support during storm events, triaging incidents and ensuring effective management.
• Attend and support townhalls and community events to encourage community-based flood resilience strategies.
• Collaborate with key external stakeholders to respond to queries efficiently.
• Support customer interactions and promote Severn Trent's flood resilience initiatives.
  
  Strong communication and interpersonal skills.
• Willingness to learn about flood resilience and its importance for communities and the environment.
• Ability to manage time effectively and work both independently and as part of a team.
• Interest in building knowledge of flood risks and resilience strategies.
• Full UK Driving License
  
  Hello, we're Severn Trent, officially one of the UK's Top 50 places to work. We pride ourselves on fostering a dynamic, innovative, and inclusive workplace where everyone feels valued and empowered to do right for our customers, communities, and the environment.
If you're ready to elevate your career with a company recognised for its excellence and employee satisfaction, then this could be the opportunity for you.

Working here isn't just a job. You can build a career at Severn Trent, and we'll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family:
• Salary starting from £29,624
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our 'Academy'
• Electric vehicle scheme and retail offers
• Family friendly policies (including, a year off fully paid maternity and adoption leave)
• Two volunteering days per year
WHAT'S NEXT We can't wait to hear from you. Before you apply, you'll need an updated copy of your CV and about five minutes to spare. If your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media. We'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.