52 Customer Services jobs in Runcorn, Halton

Responsible for delivering customer excellence from beginning to end providing a professional, approachable, customer service to the SAM customer base, you will be responsible for overseeing the sales order processing, liaising with production, sales, technical and logistics.,

• Proactively pursue customer orders & agreed customer actions to ensure orders are produced as per customer requirements
• Ensure accurate and timely preparation of quotations using in house pricing matrix
• Working closely with sales, daily production, and planning departments to ensure orders are fulfilled on time and in full (OTIF)
• Being the first point of contact with designated customers in relation to all issues
• Dealing with and responding to ad hoc and customer enquiries (telephone / email).
• Handling customer complaints.
• Operating and development of an ERP/sales order processing system (Processing/Checking order intake and order acknowledgements)
• Ensuring all administration is accurate, clear, concise and up to date to ensure accounts can be managed by relevant team members as and when required
• Providing backup support to extend the external sales team.
• Supporting the delivery of departmental targets and KPIs through effective customer relationship management
• Management of House Accounts
• Any other duties as required.
Why work for SAM?
• Quarterly Profit Share Bonus (average bonus over the last 5 years has been an additional 15% of salary/annual earnings)
• Total customer satisfaction bonus to a maximum amount of £800 per year - assuming no quality mistakes occur.
• Free money back via Westfield health care scheme (available after 6 months service)
• Death in service cover = £20,000
• 5.6 weeks holiday (28 Days). 3 extra loyalty days can be accrued which is linked to service.
• Auto enrolment on Day 1 to the SAM Pension scheme (ER contribute 4%).
• Homeworking policy.
• Participants of the Work Well Live Well programme through which we carry out numerous wellbeing initiatives each year.
• Annual team vote for company charity partner and regular team fundraising activities
• Monthly company value awards.
• Bright idea awards.
• Holiday treats.
• Service Awards.
  
  GCSE English and Maths, Grade A - C or equivalent.
• At least 6 month's office/administrative experience dealing with customers,
• Working to tight deadlines and proficient in Microsoft Office.
• Strong interpersonal skills & influencing skills, with the ability to build relationships with customers and multiple departments within the business
• Ability to work to a high standard
• Good initiative & problem solving ability
• Meticulous approach to accuracy
Desired criteria
• Previous account management experience
  
  Founded in 1990, SAM is the UK and Ireland market leader in MDF Mouldings, and a highly successful family run business. With factories and offices in Northern Ireland and England, and continued investment into our product quality, range, availability and delivery, SAM is well placed to provide a market leading, consistent and reliable service package to customers through our personable and professional team.
SAM Values Founded by Sam and Julienne McCrea, the company remains a family-owned business. We have strong core values of teamwork, integrity, respect, and loyalty - ethics that apply throughout the business. Our commitment to our people is reflected in the fact that in 2004 we were the first manufacturing company in the world to achieve Investors in People Champion status. SAM is an Investors in People Gold accredited organisation since 2017. Our people have always been our greatest asset and our company's success would not be possible without the hard work, dedication, and commitment of our employees., SAM is the home of MDF mouldings, trusted to provide a reliable and personal service - sustainably manufacturing and delivering the finest quality and widest range on time every time. Founded by Sam and Julienne McCrea in 1990, SAM is still a family run business today. For over 30 years, SAM has been trusted by the construction and home improvement industries to manufacture quality MDF mouldings that have been fitted in homes, offices, hotels and other commercial buildings across the UK, Ireland, Europe and as far afield as the United States of America. With factories and offices in Northern Ireland and England, and continued investment into our product quality, range, availability and delivery, SAM is well placed to provide a market leading, consistent and reliable service package to customers through our personable and professional team. SAM is a family run business founded in 1990, with two sites in Antrim and Donington (Spalding, Lincolnshire). We have strong core values of Teamwork, Integrity, Respect, and Loyalty - ethics that apply throughout the business. Our commitment to our people is reflected in the fact that in 2004, we were the first manufacturing company in the world to achieve Investors in People Champion status. SAM is an Investors in People Gold accredited organisation since 2017. Our people have always been our greatest asset and our company's success would not be possible without the hard work, dedication, and commitment of our employees.

Quarterly Profit Share Bonus (average bonus over the last 5 years has been an additional 15% of salary/annual earnings) Total customer satisfaction bonus to a maximum amount of £800 per year - assuming no quality mistakes occur. Participants of the Work Well Live Well programme through which we carry out numerous wellbeing initiatives each year. Annual team vote for company charity partner and regular team fundraising activities. Company branded clothing. Monthly company value awards. Bright idea awards. Holiday treats. Service Awards. Yearly full attendance awards. Numerous training opportunities. Free money back via Westfield health care scheme (available after 6 months service). Competitive annual leave entitlement. Extra loyalty days can be accrued which is linked to service. Death in service cover. Auto enrolment on Day 1 to the SAM Pension scheme (ER contribute 4%)