In this role you'll undertake general administration and housekeeping duties for the Network and Engineering teams, within a timely manner and in line with Company procedures. You'll be responsible for the day-to-day operational aspects to ensure a seamless Customer journey.,

Process the daily task list and allocate, re diary as required
Provide general administration duties for the engineer's team
Allocate work to engineers to ensure all are dealt with in KPI's and SLA
Manage the non-network repair process
Dealing with ongoing repair and total loss cases and assisting with any issues that may arise
Expand knowledge base to assist in the dealing with engineering task, to include Engineering systems, repair technology, valuations and salvage categories
Process customer e mails and enquiries
Handling incoming and outbound calls - dealing with businesses and the motoring public
To ensure compliance with company and other relevant standards/ regulations at all times (including TCF)
Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
Any other reasonable duties

Are you a highly organized individual with exceptional communication skills? Do you excel at managing your time and prioritizing tasks effectively? Are you also a whiz with Microsoft Excel? If so, we have an exciting opportunity for you!, Communication skills, both verbal and written
Time management and organisation skills, with the ability to prioritise own work
Ability to use Microsoft Excel
Ability to understand the motor claims administration processes
Knowledge of FCA requirements (including TCF)
Understanding of claims in motor insurance, Administration experience
Ability to understand the motor claims administration processes
Knowledge of FCA requirements (including TCF)
Understanding of claims in motor insurance, Good level of communication skills, both verbal and written
Good time management and organisation skills with the ability to prioritise own work
Good understanding and ability to use Microsoft Excel
Self-motivated and enthusiastic
Embrace, embed and incorporate the Company Values
An organised and proactive approach
Emphasis on attention to detail and accuracy
Able to work on your own initiative and as part of a team
A flexible approach and positive attitude
Strives to deliver performance targets and drive business improvements to contribute to the success of the business, People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here.

We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.