129 Customer Services jobs in Stockton-on-tees

Are you looking for an opportunity to make a difference in peoples life? As a valued member of our new NHS 111 Stockton team, you will be doing exactly that. Join us as Health Advisor, and assist our patients when they need you the most!, As a Health Advisor, no day is the same. You will be fully trained on the NHS pathways system to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, youll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required. You will receive full support from your team and managers. Some of your responsibilities will be:

• Manage calls from patients and healthcare professionals with urgent and non-urgent healthcare needs
• Direct patients to the service suitable for their needs, using the NHS Pathways System
• Capture patient information and refer them to the most appropriate service
• Communicate effectively with your colleagues as well as your patients, adjusting your communication style to reassure the patient with empathy and understanding
  
  Excellent communication skills
• Good IT skills and IT literacy
• Ability to work within a busy environment
• Ability to work in a fast-paced environment
  
  The Integrated Urgent Care team at Practice Plus Group makes a real difference providing NHS 111 support nationally.
Practice Plus Groups purpose is to Unlock your best work life and we stand by our core values:
• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together
We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.


• £12.11 per hour (7am-11pm) and £15.05 per hour (11pm-7am), with further pay enhancements of £15.58 per hour when working between Friday 18:00 to Monday 7:00am. Please note that the weekend rate is guaranteed but it is not contractual, it is just an incentive for working unsociable hours.
• 33 days annual leave, increasing with service up to 36 days per year, including bank holidays.
• Great job security and full support for ongoing career and salary progression into coaching, training and management roles.
• Practice Plus Group wide range of benefits including company pension scheme, life assurance, retail discounts, and an employee assistance programme for you and your family.
• Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.
• Weekend part time shifts to help you juggle your other commitments.
Upcoming training courses: Tuesday 6th May - Full Time Training (Monday - Friday, 9am - 5pm for 4 weeks Monday 19th May - Full Time Training (Monday - Friday, 9am - 5pm for 4 weeks