The role of Concierge will include :

Being a first point of call to receive and direct all customer queries
Developing good relationships with customers, helping them develop life skills
Handling occasional emergency / challenging situations
Going above and beyond to ensure an excellent service is provided to our customers
Occasionally organising and running social activities
Some health and safety responsibilities e.g. fire safety checks
Ensuring the security of the service is maintained
Writing and updating customer notes

Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
Previous experience working under challenging circumstances
Good communication skills
Ability to use IT systems confidently

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you :
At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata
A pension scheme with employer contributions
A variety of online discounts and rewards from major retailers
Health and well-being plans
Life assurance
Family friendly arrangements, including opportunities for flexible working
Tax efficient savings through our Cycle to Work scheme
A wide range of learning and development opportunities