75 Customer Services jobs in Stourbridge, Dudley

We are currently looking for a Yard Supervisor to join our team, based at our Wolverhampton Operation Centre, WV5 8AW You'll be working from Monday to Friday, with no bank holiday working, so you'll benefit from a great work-life balance and have more time to yourself. Our Yard Operatives are a dedicated team that are crucial to our operation, who love working outside in all weathers and have a passion for vehicles and working with cars. This team consistently and promptly respond to customer requests and complete service orders to deadlines. They ensure that vehicles are stored and maintained in line with customer and company standards and operate a handheld device to take images of vehicles. The Yard Supervisor will work closely with the General Manager and Office Supervisor to ensure the smooth running of the yard. This role will involve overseeing the de-pollution, processing and yard staff daily to ensure targets and performance are being achieved and all policies and procedures are followed. Ensuring continuous compliance for all site operations.,

• Assisting with the managing of the day-to-day operations of the yard including de-pollution, processing, receiving and storage of vehicles.
• Controlling the traffic management on site for forklift movements, car transporters and scrap trailers entering and exiting the yard.
• Offers assistance to customers and handle customer issues whilst providing excellent customer service.
• Records vehicle information accurately and legibly including the logging of plant usage.
• Motivate and guide the different functions of the yard team.
• Use a forklift/tractor to move vehicles as required.
• Trains and carries out all safety inductions to staff and any external visitors.
• Ensure the site training records, including the safe systems of work are up to date, accurate and available for all members of staff.
• Maintains a positive attitude and professional approach.
• Follows Health & Safety, Environmental Policies and Company guidelines, to maintain a safe and efficient working environment.
• To deputise for the General Manager as requested/required.
  
  IOSH qualification
• Forklift Truck Licence
• First Aid Qualification
• At least two years' experience in a supervisory role
• Excellent customer service skills and attitude
• Proficient written and verbal communication skills
• Ability to operate basic equipment
• Computer literate, ideally with good knowledge of Microsoft Office
  
  What we offer you in return:
• Monday to Friday, working 8am to 5pm
• Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
• Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.
Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.