As a Scheduling Coordinator you will proactively maintain a high level of organisation while working to tight timescales. The successful candidate will monitor, control and manage the scheduling work and planning of the technical workforce’s days. The role requires assertiveness to ensure activities are closed down effectively and plays an essential part in the Smart Meter installation process we operate on behalf of our clients. The role includes both inbound and outbound calls, supplier and customer facing contact, and emergency calls from customers that require immediate attention and escalation.

At Morrison Data Services we encourage our employees to progress and grow with us in to Senior Scheduling team members.

This role is office based at Cobalt Business Park. You will be contracted to work 40 hours over 5 out of 7 days on rotation between 07:30-16:00 and 09.30-18:00.

Key Responsibilities

Ensure Meter Worker’s schedule is maximised and the jobs are completed in the required timescales
Ensure Meter Worker’s are utilising hand held tablets to accept, progress and close jobs
Liaison with Meter Worker’s and District Technical Manager’s where deviations are identified
Customer facing communications to customer where changes occur to the appointment schedule
Daily jeopardy management in line with contractual obligations
Appropriate and timely raising of conflicting priorities to Scheduling Managers with view to process resolutions
Management of emergency and unassigned tasks
Deputise for Cell Manager

The Ideal Candidate:

Highly organised and able to prioritise
Good judgement and able to make good decisions in limited timescales
Exceptional telephone manner
Analytical, able to see the best way to prioritise
Strong problem-solving abilities
Desire to develop and progress within the organisation

Benefits:

25 days holiday + 8 days bank holiday
Access to employee assistance programmes
Online GP Service, 24 hours a day, 365 days a year
Discounts with national retailers
Eye care vouchers
Mobile Phone Discounts
Reward & Recognition Scheme