92 Customer Services jobs in Weston-super-mare, North Somerset

MATCH is a newly established service designed as a single point of access to streamline access to services. Comprising a diverse team of professionals, MATCH provides clinicians with expert advice and guidance to facilitate appropriate onward referrals. MATCH is a collaborative partnership between community, ambulance, primary care, and acute services, bringing together a multidisciplinary team (MDT) to support patient care closer to home. The service aims to reduce unnecessary ambulance dispatches, emergency department visits, and hospital admissions, ultimately improving patient outcomes. MATCH is looking for an experienced administrator with can confidently managing staff and navigate health care systems. You will work alongside the wider MATCH Team to manage the day to day running of the MATCH Hub as well as implement service improvements. You will also be responsible for staff rostering in order to ensure adequate service coverage during opening hours. You will be responsible for ensuring systems and processes are in place to triage referrals in line with Standard Operating Procedures, whilst supporting MATCH to identify those referrals in need of an immediate response and direct these referrals to the appropriate clinician. Applicants should discuss their interest in a secondment with their line manager and seek their approval before pursuing the opportunity. Main duties of the job The MATCH Senior Co-ordinator will work alongside the Service Manager to manage the day to day running of the MATCH Hub as well as implement service improvements. The Match Senior Coordinator will also be responsible for staff rostering in order to ensure adequate service coverage during agreed opening hours as well as identifying training needs and ensuring that training and staff development is carried out. The MATCH Senior Coordinator will be responsible for ensuring systems and processes are in place to triage referrals in line, whilst supporting the MATCH Team to identify those referrals in need of an immediate response and direct these referrals to the appropriate clinician., For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:

• Junk Mail is checked regularly
Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that:
• youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
• the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so., EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems These schemes are subject to availability Job description Job responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
• Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
• If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
• Junk Mail is checked regularly
Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that:
• youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
• the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.


• Experience of managing staff and systems
• Experience of working under pressure and to time constraints adapting to an ever changing environment
Desirable
• Ideally previous experience working in health or social care services
• Customer Service Training
Qualifications Essential
• The post holder will be educated to GCSE/ 'A' level or equivalent.
• ECDL or equivalent
Knowledge Essential
• Competent with internet and email.
• Knowledge of Word, Excel, PowerPoint,
• Knowledge of, and regular use of, strategic /corporate information systems and patient/service user record systems
• Knowledge and experience of using EMIS
Desirable
• Knowledge and understanding of health and social care terminology.
• Experience of using ICE, Liquid Logic, STRATA
Skills & Apitudes Essential
• Accurate keyboard skills.
• Improvement skills (or be willing to attend training and development as appropriate).
• Excellent telephone skills for dealing with calls to refer individuals to ICC Service from a variety of agencies.
• To be friendly, tactful, articulate, sympathetic and self-motivated.
• Ability to communicate with staff and individuals using services at all levels.
• Committed to values of NHS and Social Care and recognition of importance of delivering care that is centred on the needs of individuals.
Other Requirements Essential
• Act in ways that support equality and value diversity
• Able to travel independently of public transport
Person Specification Experience Essential
• Experience of managing staff and systems
• Experience of working under pressure and to time constraints adapting to an ever changing environment
Desirable
• Ideally previous experience working in health or social care services
• Customer Service Training
Qualifications Essential
• The post holder will be educated to GCSE/ 'A' level or equivalent.
• ECDL or equivalent
Knowledge Essential
• Competent with internet and email.
• Knowledge of Word, Excel, PowerPoint,
• Knowledge of, and regular use of, strategic /corporate information systems and patient/service user record systems
• Knowledge and experience of using EMIS
Desirable
• Knowledge and understanding of health and social care terminology.
• Experience of using ICE, Liquid Logic, STRATA
Skills & Apitudes Essential
• Accurate keyboard skills.
• Improvement skills (or be willing to attend training and development as appropriate).
• Excellent telephone skills for dealing with calls to refer individuals to ICC Service from a variety of agencies.
• To be friendly, tactful, articulate, sympathetic and self-motivated.
• Ability to communicate with staff and individuals using services at all levels.
• Committed to values of NHS and Social Care and recognition of importance of delivering care that is centred on the needs of individuals.
Other Requirements Essential
• Act in ways that support equality and value diversity
• Able to travel independently of public transport
Disclosure and Barring Service Check

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county. Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time': Being a clinically led organisation Quality and safety at the heart of our Trust A positive patient experience every time A great place to work Managing our money well As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work. Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months. Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months. As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme Excellent opportunities for development Competitive NHS Pension scheme Access to NHS discounts with retailers and leisure companies, Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months. Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months. As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme Excellent opportunities for development Competitive NHS Pension scheme Access to NHS discounts with retailers and leisure companies EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems