12 Customer Services jobs in Y Fenni, Sir Fynwy - Monmouthshire

Providing advice, support and understanding to a wide range of customers enquiring about all Council services through multiple channels of access. Enquiries can be made through multiple channels of choice, such as telephone, e-mail, Website or Social Media. You will be responsible for resolving a high level of calls at the initial point of contact.

An exciting opportunity has arisen within the Contact Centre Service for highly organised, enthusiastic and confident individual who are able to rise to the challenge of a busy Contact Centre. Ability to work independently and as a part of a team, using own initiative with a confident and positive attitude towards working with all residents, partners and stakeholders. Principal accountabilities for the roles include: -

• Providing advice, support and understanding to a wide range of customers enquiring about all Council services through multiple channels of access.
• Enquiries can be made through multiple channels of choice, such as telephone, e-mail, Website or Social Media. You will be responsible for resolving a high level of calls at the initial point of contact
Experience of working within a Customer Service environment and dealing with a wide range of duties is essential., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .