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Non Emergency Patient Transport Service (NEPTS) Call Taker - North
Salary not available. View on company website.
Welsh Ambulance Services University NHS Trust, Rhuallt, Sir Ddinbych - Denbighshire
- Onsite working
- Full time
- Permanent
Posted 2 days ago, 25 Apr
Job ref: cbbf48aecdfc4d89a5844b015c908046
Full Job Description
The ability to converse in both English and Welsh is essential for this job. The Non-Emergency Patient Transport Service is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.
The successful applicant will have a can do attitude, demonstrate that they have worked as part of a team, possess excellent communication and active listening skills, ideally have experience in working in a customer focused environment., The position involves inputting details speedily and accurately onto a computer system; therefore excellent keyboard skills are essential. The successful applicant should be competent when undertaking given tasks, have good interpersonal skills, be educated to a good educational standard and possess typing and I.T. skills.
A good knowledge of the geographical areas of all Wales would be advantageous and the ability to converse in the Welsh Language is essential for these posts.
#RemarkablePeopleOur workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
We currently have a permanent contract for 37.5 hrs per week. This post will be based in our NET Centre in Ty Elwy, St Asaph Business Park, St Asaph. The successful candidate will be expected to work to cover any hours between 0800-1800 weekdays on a rota basis to match the service demands.
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